ALICIA JN BAPTISTE
Georgia
Summary
Senior finance professional with over 20 years of progressive experience in equity compensation, banking operations, and client relationship management. Demonstrated expertise in leading high-performing teams, ensuring regulatory compliance, and optimizing operational efficiency. Proven track record of implementing strategic initiatives that drive business growth and enhance client satisfaction.
Overview
22
22
years of professional experience
Work History
Client Service Manager
MORGAN STANLEY WITH E*TRADE
06.2023 - Current
- Lead strategic client relationships for equity compensation services, managing complex portfolios and ensuring operational excellence
- Develop and implement best practices for equity plan administration, improving operational efficiency and accuracy
- Drive process improvements through cross-functional collaboration and data-driven analysis
- Ensure compliance with regulatory requirements while optimizing client satisfaction
Customer Service Representative
MORGAN STANLEY WITH E*TRADE
12.2021 - 06.2023
- Managed equity compensation participant inquiries with 95% satisfaction rate
- Provided comprehensive guidance on stock options, RSUs, and ESPPs
- Ensured regulatory compliance while explaining complex tax implications
- Facilitated efficient resolution of escalated cases through strategic partnerships
Business Banking Officer - Retail Banking
CIBC FIRSTCARIBBEAN INTERNATIONAL BANK
10.2010 - 06.2019
- Analyzed financial statements and business plans for SME credit recommendations
- Increased loan approval rate by 15% through improved analysis methodology
- Enhanced client engagement by 20% through strategic networking initiatives
- Optimized referral processes to drive business growth
Vice President
JP MORGAN CHASE
06.2017 - 05.2019
- Led 25-member branch team to exceed sales targets by 110%
- Increased customer satisfaction by 20% through strategic coaching initiatives
- Enhanced cross-departmental collaboration, driving 25% growth in referrals
- Developed and executed comprehensive training programs aligned with organizational objectives
Finance Assistant (Payroll)
Kroll Ontrack Legal Technologies, Ltd.
04.2007 - 12.2007
Personal Banking Manager
LLOYDS TSB BANKING GROUP
01.2006 - 12.2006
- Managed high-net-worth client portfolio with 95% retention rate
- Increased cross-selling revenue by 30% through targeted solutions
- Developed and executed personalized financial strategies
Bookkeeper
Elliott's Business Services Inc.
08.2004 - 06.2006
Retail Administrative Clerk
Bank of Nova Scotia
10.2003 - 06.2004
Bank Teller
FirstCaribbean International Bank
06.2003 - 10.2003
Education
ACCA Certification - Part 2 -
London School of Business and Finance
01.2010
College Credit Certificate in Accounting, Business Administration, and Budgeting - undefined
Miami Dade Community College
01.2006
Skills
- Financial Operations & Analysis
- Equity Compensation Administration
- Regulatory Compliance & Risk Management
- Team Leadership & Development
- Strategic Planning & Execution
- Process Optimization
- Client Relationship Management
- Banking Operations
- Equity Edge Online Platform
- Advanced Financial Analysis Tools
- CRM Systems (Salesforce)
- Microsoft Office Suite
Timeline
Client Service Manager
MORGAN STANLEY WITH E*TRADE
06.2023 - Current
Customer Service Representative
MORGAN STANLEY WITH E*TRADE
12.2021 - 06.2023
Vice President
JP MORGAN CHASE
06.2017 - 05.2019
Business Banking Officer - Retail Banking
CIBC FIRSTCARIBBEAN INTERNATIONAL BANK
10.2010 - 06.2019
Finance Assistant (Payroll)
Kroll Ontrack Legal Technologies, Ltd.
04.2007 - 12.2007
Personal Banking Manager
LLOYDS TSB BANKING GROUP
01.2006 - 12.2006
Bookkeeper
Elliott's Business Services Inc.
08.2004 - 06.2006
Retail Administrative Clerk
Bank of Nova Scotia
10.2003 - 06.2004
Bank Teller
FirstCaribbean International Bank
06.2003 - 10.2003
College Credit Certificate in Accounting, Business Administration, and Budgeting - undefined
Miami Dade Community College
ACCA Certification - Part 2 -
London School of Business and Finance
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