Alicia Johnson
Houma,LA
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Resgistered Behvaior Technician
Cusps and Capabilities
Houma, LA
05.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Worked as part of collaborative team to address changing needs of children and families.
Substitute Teacher
Terrebonne Parish School Board
Houma, LA
08.2022 - Current
- Collaborated with colleagues to develop innovative approaches to teaching.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
- Monitored student behavior and administered discipline as needed.
- Engage and assist with grades Pre-K-8th
- Developed creative instructional strategies to keep students engaged and motivated.
Customer Service Associate
Walgreens
Houma, LA
08.2021 - 02.2022
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assisted with checkout in pharmacy and retrieving customers' medications
- Solved problems with products and services by providing customers with technical support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Greeted and willingly attended to about 100 customers per day, sales generated around $3,500 per day.
Online Grocery Associate
Walmart
Houma, LA
04.2020 - 07.2021
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Managed customer service inquiries and complaints for customer satisfaction.
- Average walk was about 150 items per hour
Camp Counselor
Terrebonne Parish Recreation
Houma, LA
05.2018 - 07.2019
- Implemented rules and regulations to enforce discipline and compliance.
- Supervised camper activities to address behavioral issues and promote fun and inclusivity.
- Developed and monitored safety policies and procedures to facilitate safety of participants
- Instructed and lead semi-large group of 15 kids of ages 5-6
- Attendance rate of campers stayed at about 99% throughout entire camp
Customer Sales Associate
American Eagle Outfitters, Inc
Houma, LA
05.2017 - 07.2019
- Answered questions about store policies and addressed customer concerns.
- Greeted about 50 customers each day and helped with product questions, selections, and purchases.
- Rotated merchandise according to supervisor direction, maintaining fresh and attractive sales floor displays.
- Made at least 20 sales each day
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Education
Bachelor of Science - Biology- Health Science
Alcorn State University
Lorman, MS 06.2017 - 07.2023
High School Diploma -
Houma Christian School
Houma, LA05.2017
Skills
- Health and safety management
- Process improvement
- Client relationship building
- Data analysis
- Verbal and written communication
- Adaptability
- Technology utilization
- Medical Terminology
Timeline
Resgistered Behvaior Technician
Cusps and Capabilities
05.2023 - Current
Substitute Teacher
Terrebonne Parish School Board
08.2022 - Current
Customer Service Associate
Walgreens
08.2021 - 02.2022
Online Grocery Associate
Walmart
04.2020 - 07.2021
Camp Counselor
Terrebonne Parish Recreation
05.2018 - 07.2019
Bachelor of Science - Biology- Health Science
Alcorn State University
06.2017 - 07.2023
Customer Sales Associate
American Eagle Outfitters, Inc
05.2017 - 07.2019
High School Diploma -
Houma Christian School
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