Alicia Johnson
Bakersfield,CA
Summary
Knowledgeable massage therapist with over five years of experience offering professional massage treatments to relieve muscle discomfort and aid relaxation. Practiced in wide-ranging massage techniques and methods. Service-minded, patient and flexible in challenging environments.
Overview
5
5
years of professional experience
Work History
QA Specialist
Royal Windows And Door Profiles
02.2007 - 09.2008
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Fixed identified issues to improve workflows.
- Updated inspection journals and daily summary logs with quality-related data.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Addressed non-conformance issues, pausing production to correct errors.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Reported problems and concerns to management.
- Developed and implemented procedures to meet product quality standards.
- Conducted data review and followed standard practices to find solutions.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Performed routine maintenance and calibration on testing equipment.
- Collected and analyzed data to measure effectiveness of quality control processes.
Deli Associate
Safeway
07.2003 - 01.2005
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
Customer Service Cashier
S & G Entertainment
03.2004 - 11.2004
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained accurate records of customer transactions for reporting purposes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
High School Diploma -
Everett Community College
Everett, WA05.2005
Skills
- Strong Manual Dexterity
- Front Desk Management
- Anatomy
- Service Optimization
- Reflective Listening
- Aroma Therapy
- Body Mechanics
Timeline
QA Specialist
Royal Windows And Door Profiles
02.2007 - 09.2008
Customer Service Cashier
S & G Entertainment
03.2004 - 11.2004
Deli Associate
Safeway
07.2003 - 01.2005
High School Diploma -
Everett Community College
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