Kimberly Beyer
Coon Rapids,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in delivering excellent serive. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
33
33
years of professional experience
Work History
Direct Support Professional
The Mentor Network
Hopkins, MN
12.2017 - 02.2021
- Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Planned activities to encourage movement, stretching and strength building.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Monitored clients' overall health and well-being and noted any significant changes.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Remained alert to problems or health issues of clients and competently responded.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Personal Care Assistant
Accurate Home Care
Ostego, MN
10.2015 - 11.2017
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Scheduled and accompanied clients to medical appointments.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Personal Care Assistant
Accra
Hopkins, MN
03.2015 - 09.2015
- Supported Client through Hospice are through the transition of life.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Participated in fun activities with patients to boost mood, improve overall memory and provide light entertainment.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Administered prescribed medications refilled and maintained full prescriptions on hand.
- Measured and recorded patients' vital signs, including weight, height, blood pressure, pulse and respiration.
Health Unit Coordinator
North Memorial
Minneapolis , MN
09.1987 - 08.2008
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Answered phone calls and messages for physician and medical facility, scheduling appointments and handling patient inquiries.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Supported providers in outpatient medical office through coordinating all administrative operations.
- Organized patient files and streamlined operations to improve efficiency.
- Completed skilled administrative work to support all office staff and operational requirements.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
High School Diploma -
Patrick Henry High School
Minneapolis 1982
Health Unit Coordinator
Hennepin Technical College
Minneapolis, MN2007
Skills
- Complaint resolution
- Sales expertise
- Report preparation
- Inbound and Outbound Calling
- Creative problem solving
- Medical terminology knowledge
- Good listening skills
- Multi-line phone talent
- Training development aptitude
- Money handling abilities
- Service standard compliance
- Key stakeholder relationship building
- Recordkeeping strengths
Timeline
Direct Support Professional
The Mentor Network
12.2017 - 02.2021
Personal Care Assistant
Accurate Home Care
10.2015 - 11.2017
Personal Care Assistant
Accra
03.2015 - 09.2015
Health Unit Coordinator
North Memorial
09.1987 - 08.2008
High School Diploma -
Patrick Henry High School
Health Unit Coordinator
Hennepin Technical College
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