Alicia Johnson

• Oversaw daily shipping and receiving operations to ensure timely product dispatch.
• Trained and mentored staff on best practices for inventory management and safety protocols.
• Implemented process improvements that enhanced workflow efficiency and reduced errors.
• Managed inventory control systems, ensuring accurate tracking of shipments and stock levels.
• Coordinated with cross-functional teams to resolve shipping discrepancies and customer inquiries.
• Developed training materials for new hires to streamline onboarding processes in shipping operations.
• Conducted regular audits of shipping processes to maintain compliance with company standards.

Manage patient accounts

Bill insurance for treatment/services provided

Create pre-estimates for insurance review

• Streamlined office operations to enhance workflow efficiency and improve team collaboration.
• Developed and implemented standard operating procedures to support daily administrative tasks.
• Day to day operations to include insurance billing, account receivables, patient relations, and scheduling.

• Oversaw daily operations, ensuring efficient workflow and adherence to office protocols.
• Implemented scheduling systems to optimize patient appointments and minimize wait times.
• Trained and mentored staff on customer service standards and administrative procedures.
• Developed policies for patient record management, enhancing confidentiality and compliance.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Accounts receivables
• EOD processing