Alicia Jones
Saint Louis,MO
Summary
Confident, efficient, and energetic bartender with applicable experience serving customers and bartending training certification. Hands-on and fast-paced server with excellent interpersonal skills and required stamina and physical endurance to handle standing for long hours during shifts. Flexible learner with cash handling skills, register handling experience, and proficiency interacting with POS systems. I possess program management knowledge, skilled in data analysis, fact finding, investigation, problem solving & conflict resolution. I am an ambitious self-starter who has completed coursework in psychology, sociology, and human services. Seeking a position with a company I can develop with, while utilizing my training & years of experience to provide high level of service to internal & external customers. I have strong interpersonal skills, excellent communication, time management. I have a strong desire to serve & assists others. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender Assistant
Scratch Kitchen
05.2023 - 09.2023
- Learned how to make wide variety of mixed drinks.
- Greeted customers and provided friendly, knowledgeable service.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and fruit.
- Helped main bartender with restocking and drink orders keep service flowing smoothly.
- Operated POS system to collect payments from customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Key Holder
Everything But Water
08.2022 - 06.2023
- Responsible for opening and closing store, preforming daily tasks needed to maintain and operate store.
- Assisted with team responsibilities by cleaning store, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Casino Floor Cocktail Server
Rivercity Casino
06.2022 - 10.2022
- Maintained customer satisfaction with timely table check-ins to assess cocktail and beverage needs.
- Checked guests' identification before serving alcoholic beverages.
- Anticipated guest needs and provided proactive service.
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained clean and organized back bar area, picked up used cups and bottles from casino floor in timely manner.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Carried out complete opening, closing and shift change duties to keep bar working efficiently and teams ready to meet customer needs.
Benefit Program Technician
Missouri Department of Social
01.2021 - 01.2022
- Serve Missouri residents by assessing their needs when they come into our office seeking assistance
- Help guide clients through the process of applying for any of the public assistance programs
- Answer questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into eligibility systems as appropriate.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Tax Preparer
01.2018 - 01.2019
- Cashback Taxes
- Partnered with Shay McNuckles
- Informing clients on tax prep process
- Collecting relevant financial records, pay stubs, & income statements
- Using applicable state, & local tax law to determine deductions & how much each client will pay or earn on the return
- Completing & filing documents with appropriate agencies, lie the IRS, state & local entities
- Building customer relationships to promote & expand the busines
- Skills used included clerical, typing, preparing documents, and accepting payments.
Tax Preparer
01.2017 - 01.2018
- One Stop Taxes
- Completed tax prep training – provided by One Stop Taxes
- Built customer relationships & grew client base
- Completed & filed tax docs with appropriate agencies IRS etc
- Input data from financial records into tax return software
Office Manager
01.2016 - 01.2018
- Oversee & support all admin duties in the office to ensure office runs smoothly
- Manage office supplies & inventory
- Perform receptionist duties: greet visitors, answer & direct phone calls
- Receive & sort incoming mail & deliveries
- Develop office policies & procedures & ensure they are implemented properly
- Assist with office layout planning & office relocation
- Manage office budget
- Identify opportunities for process & office management improvements
- Design & implement new systems
- Provide admin support as assigned by ops manager
Owner Operator
Genie Maids
01.2013 - 01.2017
- Provide residential and commercial cleaning services
- Responsible for all day-to-day operations i.e., scheduling, hiring, training staff, ordering materials etc
- Developed customer base using proven busines development skills
- Created innovative step savers to reduce cleaning time while onsite
- Created customer checklist to identify new business opportunities
- Developed quality & efficiency goals to help achieve revenue objectives
- Ability to work effectively and reliably with a wide range of clients
- Developed proven sales strategies ensure business growth
Education
Associate Degree - Human Services
St. Louis Community College
Bachelor’s - Social Work
University of Missouri
2019
Mental Health First Aid -
Certification
2018
Certification in Addiction Study -
St. Louis Community College
2017
Certified in Youth Mental Health First Aid. -
St. Louis Community College
2015
Skills
- Mental First Aid certified
- Cooperative team member
- Computer proficient in Microsoft Office, Excel, PowerPoint
- Quick learner
- Energetic and organized
- Detail-oriented
- Customer service-focused
- Excellent communication skills
- Resource Allocation
Certification
- 2023 Liquor/ Bartending Training with Q the Mixologist
Contact: (314) 624- 7289
Timeline
Bartender Assistant
Scratch Kitchen
05.2023 - 09.2023
Key Holder
Everything But Water
08.2022 - 06.2023
Casino Floor Cocktail Server
Rivercity Casino
06.2022 - 10.2022
Benefit Program Technician
Missouri Department of Social
01.2021 - 01.2022
Tax Preparer
01.2018 - 01.2019
Tax Preparer
01.2017 - 01.2018
Office Manager
01.2016 - 01.2018
Owner Operator
Genie Maids
01.2013 - 01.2017
Associate Degree - Human Services
St. Louis Community College
Bachelor’s - Social Work
University of Missouri
Mental Health First Aid -
Certification
Certification in Addiction Study -
St. Louis Community College
Certified in Youth Mental Health First Aid. -
St. Louis Community College
- 2023 Liquor/ Bartending Training with Q the Mixologist
Contact: (314) 624- 7289
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