Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alicia Jones

Alicia Jones

Advocate /Theft Prevention
Americus,GA

Summary

[ Put professional skills to use] FUNCTIONAL SUMMARY [Good with people comprehends well always eager to work] SUMMARY OF QUALIFICATIONS Military Duties, Skilled in the use of weapons, Computer Skills, Windows, PowerPoint, Word, Excel, Cashier, typing 20wpm, Answering Phones, Retail Experience, Security Duties, Dispatch guards and Motor Vehicles, Security Camera Monitoring, Long range walkie talkies, Managerial skills, Medical terminology, Dictation Innovative and goal-oriented Management professional committed to Medical Secretary. A dedicated team player is skilled at mediation and conflict resolution. Drives company growth through Excellence. Resourceful Manager offering a history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hardworking mentality to maintain the quality of services and products. Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Experienced with medical office administration, supporting patient care and office efficiency. Utilizes strong organizational and communication skills to manage scheduling and records. Track record of facilitating seamless front-office operations and maintaining patient-focused environment.

Professional with experience in medical office administration, prepared for this role. Expertise in managing patient records, scheduling appointments, and ensuring smooth office operations. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in communication and organization.

As healthcare professional, offers extensive experience in managing administrative responsibilities and ensuring smooth office operations. Deep understanding of patient care coordination and medical records management. Focused on fostering team collaboration and achieving high standards of service, adaptable to changing needs with reliability and professionalism.

Overview

21
21
years of professional experience

Work History

Dispatcher, Manager

Security Engineers
01.2008 - 07.2010
  • Managerial duties, Weapons duties, Security Monitors, Answering Phones, Scheduling guards, long range walkie, Dispatch duties for motor vehicles, and guard duties.
  • Accomplished multiple tasks within established timeframes.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic databases.
  • Managed and motivated employees to be productive and engaged in work.

AZ Aviation Administration

United States Navy
02.1993 - 10.1996
  • Trained in weapons use, answering phones, Military duties, entering information into computer, Gather Attendance Reports, Trained in hazmat, Honorable Discharge, Battle E
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Manager

Music Center One
01.1990 - 01.1992
  • Cashiering, Salesperson, sold over 100 compact discs daily to customers, Return Authorizations were done monthly and replaced stock.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

Medical Secretary

Veterans Hospital
01.1990 - 03.1990
  • Filing, Answering phones, Dictation, Scheduling, Patients, Data entry

Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado City, CO
06-2025

Master of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
11-2026

Skills

  • LANGUAGES
  • English
  • Timely submission of documents
  • Targeted Improvement Action Plans
  • Critical Thinking
  • Mobile Location-Based Services Software
  • Work Crew Dispatching
  • Equipment Needs Assessment
  • Call dispatch coordination
  • Motivational Leadership
  • Calendar and Scheduling Software
  • Field Call Management
  • Dispatch Procedures
  • Strong leadership
  • Teamwork
  • Teamwork and collaboration
  • Quick thinking
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Effective communications
  • Critical thinking
  • Clear communication
  • Prioritizing calls
  • Team collaboration
  • Creative thinking
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Dispatch recordkeeping
  • Route planning and adjustment
  • Relationship building
  • Microsoft office
  • Data entry
  • Reporting skills
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Customer relationship management
  • Conflict resolution
  • Training and development
  • Computer literacy
  • Information gathering
  • Goal setting
  • Professionalism
  • Team work scheduling
  • Workload management
  • Quality control
  • Time management
  • Dispatching field personnel
  • Record keeping
  • Work crew dispatch
  • Delegating work
  • Paperwork processing
  • Written communication
  • Service planning
  • Crisis management

Accomplishments

  • Achieved excellence by completing normal with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 100 staff members.

Timeline

Dispatcher, Manager

Security Engineers
01.2008 - 07.2010

AZ Aviation Administration

United States Navy
02.1993 - 10.1996

Manager

Music Center One
01.1990 - 01.1992

Medical Secretary

Veterans Hospital
01.1990 - 03.1990

Bachelor of Science - Criminal Justice

Colorado Technical University

Master of Science - Criminal Justice

Colorado Technical University