Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Joseph

Richmond Hill,NY

Summary

Proven leader and efficient multitasker, I leveraged organizational skills and decision-making to enhance team productivity by 30% at Massy Stores. Expert in active listening and effective communication, I fostered a positive work environment, significantly reducing employee turnover. Achieved exceptional customer satisfaction through strategic problem-solving and leadership. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Home Health Aide

Addus Home Health
07.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Brand Associate

Old Navy
06.2023 - Current
  • Processed cashier transactions quickly and accurately, driving brand loyalty programs.
  • Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
  • Communicated product information with confidence and educated consumers about company.
  • Managed inventory levels efficiently, reducing waste and ensuring a consistent supply of high-demand products.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Developed strong relationships with clients for increased customer loyalty and retention.

Assistant Store Manager

Dollar Tree Stores
06.2023 - 09.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.

Supervisor

Massy Stores
02.2013 - 02.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Data Entry Clerk

Massy Stores
02.2003 - 01.2013
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Created and maintained data entry logs to track data entry activities.

Cashier

Massy Stores
09.1999 - 01.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

GED -

Eoc of Queens
Jamaica, NY

High School Diploma -

Woodbrook Government Secondary
Trinidad And Tobago
07.1992

Skills

  • Active Listening
  • Team building
  • Organizational Skills
  • Time Management
  • Multitasking
  • Decision-Making
  • Effective Communication

Certification

  • Home Health Aide (HHA) Certification

Timeline

Home Health Aide

Addus Home Health
07.2024 - Current

Brand Associate

Old Navy
06.2023 - Current

Assistant Store Manager

Dollar Tree Stores
06.2023 - 09.2023

Supervisor

Massy Stores
02.2013 - 02.2023

Data Entry Clerk

Massy Stores
02.2003 - 01.2013

Cashier

Massy Stores
09.1999 - 01.2003

GED -

Eoc of Queens

High School Diploma -

Woodbrook Government Secondary

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Alicia Joseph