ALICIA M. KAMAU
Raleigh,NC
Summary
Objective: Detail-focused, collaborative professional with superior analytical and communication skills. Proficient in enhancing work processes by swiftly resolving issues, consistently meeting performance goals, and adapting to changing priorities. Adept at learning new procedures, managing multiple assignments, and delivering superior service with meticulous attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
CONTESTED LITIGATION FC ANALYST
Carrington Mortgage Service LLC
05.2022 - 09.2023
- Maintained litigation database of 300 contested cases
- Effectively communicated with other servicing business units and ensured proper transfer of legal matters to in-house legal department
- Conducted thorough analysis of contested cases and recommended escalations to external litigation firms
- Provided law firms with essential documents, judgment figures, and proposed discovery responses, facilitating efficient litigation
- Conducted in-depth legal analysis, identified issues, and developed strategies for resolution
- Monitored vendor performance and escalated issues to appropriate departments when necessary
- Facilitated successful case settlements, benefiting both company and investors
- Collaborated closely with servicing business units to ensure optimal resolution of foreclosure cases.
- Researched statutes, decisions, legal articles, and codes.
- Reviewed discovery, edited, proofread for proper grammar, spelling and punctuation for execution.
CONTESTED LITIGATION ANALYST
IBM Seterus Inc
01.2015 - 01.2019
- Managed end-to-end discovery process for contested foreclosure cases, guaranteeing protection of attorney-client privilege information
- Reviewed and responded to inbound discovery requests, ensuring timely and accurate document production
- Managed and monitored all aspects of collateral file custodian requests
- Collaborated with legal teams and investors to analyze and approve case settlements and attorney invoice requests
- Evaluated and approved/denied attorney fee invoices within delegated authority, maintaining cost-effectiveness
- Successfully resolved contested foreclosure cases, reducing legal exposure and costs
- Developed and implemented efficient workflows, leading to 60 % increase in case resolution rate
- Resolved variety of foreclosure cases, including eminent domain, lien release, Order to show cause, discovery review and execution just to mention few
- Contributed to process improvements based on data analysis
- Utilized MS Excel and other tools for data manipulation and visualization.
FORECLOSURE SPECIALIST / SME
IBM Seterus Inc
01.2013 - 01.2015
- Maintained regular scheduled case management steps within foreclosure tracking software, ensuring cases moved forward to resolution
- Ensured data accuracy in foreclosure tracking software in accordance with company policies
- Ensured compliance with state and federal rules of civil procedure
- Acted as mentor to junior team members, providing training and guidance in foreclosure team
- Collaborated closely with servicing business units to ensure optimal resolution of foreclosure cases
- Implemented process improvements, resulting in 70% reduction in case processing time
- Collaborated with cross-functional teams to drive data-driven decision-making.
- Analyzed foreclosure sale bids, judgments, reinstatements and payoffs.
- Maintained and updated all portfolios by state given by foreclosure management.
RESEARCH / REMEDIATION ANALYST
Wells Fargo Home Mortgage
01.2010 - 01.2013
- Cleared pre-origination title issues before foreclosure actions, ensuring marketable titles
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions
- Analyzed real estate records, title search software, and surveys to identify potential problems with title search results
- Examined titles, determined restrictions, and reported findings
- Identified title encumbrances and advised solutions.
- Analyzed title documents to identify potential issues and resolve any discrepancies
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Utilized various online databases and public land records to verify ownership information.
HUMAN RESOURCE CUSTOMER SUPPORT
Robert Half
01.2009 - 01.2010
- Provided HR support on medical benefits to employees and families
- Educated employees on benefits and improved customer satisfaction
- Assisted with PeopleAdmin system troubleshooting.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Collaborated with HR to develop and maintain up-to-date benefits manual.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Education
Bachelor of Business - International Business and Electronic Commerce
Edith Cowan University
Perth Australia07.2006
Associate of Arts - Human Resource
Technical University of Mombasa
Mombasa Kenya12.1999
Skills
- Self motivated
- Compliance with Legal Procedures and Government guidelines
- Software Proficiency in Microsoft Word, Excel, Outlook, Power Point, Visio, Blacknight and Sargent
- Litigation Management
- Analytical and Critical Thinking
- Financial Calculation and Analysis
- Public Information Research
- Work Organizing and Prioritizing tasks
- Data Summaries
- Customer Relationship Management
- Analytics and Research
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
CONTESTED LITIGATION FC ANALYST
Carrington Mortgage Service LLC
05.2022 - 09.2023
CONTESTED LITIGATION ANALYST
IBM Seterus Inc
01.2015 - 01.2019
FORECLOSURE SPECIALIST / SME
IBM Seterus Inc
01.2013 - 01.2015
RESEARCH / REMEDIATION ANALYST
Wells Fargo Home Mortgage
01.2010 - 01.2013
HUMAN RESOURCE CUSTOMER SUPPORT
Robert Half
01.2009 - 01.2010
Bachelor of Business - International Business and Electronic Commerce
Edith Cowan University
Associate of Arts - Human Resource
Technical University of Mombasa
Accomplishments
Available upon request.