Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Alicia Kauffman
Auburn,IA
Summary
Overview
11
years of professional experience
7
Year's of Store Manager Experience
11
Year's of Customer Service and Support Experience
Work History
Sparky's One Stop
Store Manager
03.2017 - 06.2024
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Sparky's One StopAuburn, IA
Kitchen Manager
03.2017 - 06.2024
Job overview
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Beyond Imagination Inc.
Marketing Strategy Consultant
10.2014 - 02.2017
Job overview
- Led workshops focused on innovative marketing approaches, empowering internal teams at client organizations.
- Implemented data-driven tactics to improve email marketing campaigns, leading to higher open rates and click-through rates for clients.
- Supervised and mentored junior marketing team members, fostering a collaborative environment that led to higher overall productivity.
- Developed targeted marketing campaigns for clients, resulting in increased brand awareness and customer engagement.
- Initiated market research studies and analyzed findings.
- Increased brand awareness through targeted initiatives.
- Developed and retained strong rapport with multiple high-value clients.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Coordinated with design and media teams to develop high-quality creative assets.
Marketlink an Allied Global
Call Center Team Lead and Buddy Trainer
02.2013 - 10.2015
Job overview
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Improved customer retention rates by addressing escalated issues promptly and professionally, ensuring positive resolution for both parties involved.
- Utilized data-driven insights to make informed decisions regarding staffing levels, shift schedules, and performance management strategies.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Reduced call wait times through efficient workforce management and proper scheduling of team members'' shifts.
- Developed strong relationships with clients through excellent communication skills and problem-solving abilities, leading to increased trust in our services.
- Evaluated individual agent performance regularly, identifying areas for improvement and creating targeted action plans accordingly.
- Contributed to company growth by consistently meeting or exceeding sales targets through exceptional team leadership.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
- Collaborated with other departments to ensure seamless coordination of efforts towards shared organizational goals.
- Maintained up-to-date knowledge of industry trends and best practices, utilizing this information to guide the team''s ongoing development.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Central Methodist UniversityFayette, MO
from Sales, Merchandising, And Marketing
University Overview
- Full Ride Scholarship Recipient to sing in the Accapella Choir
Northeast Nodaway High SchoolRavenwood, MO
Diploma
05.1999
University Overview
- FBLA Member
- Speech and Debate Member
- Honor Choir Member
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Outstanding communication skills
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Employee Training
- Shift Scheduling
- Recruitment and hiring
- Inventory Control
- POS Systems
- Operations Management
- Policies and Procedures
- Staff Management
- Documentation And Reporting
- Sales Strategies
- Team Development
- Product Merchandising
- Sales professional
- Sales Analysis
- Maximizing profitability
- Sales Promotions
- Advertising and marketing
- Marketing and Promotions
- Competitor Monitoring
- Risk Management
- Program implementation
- Decision-Making
- Teamwork and Collaboration
- Inventory Tracking and Management
- Supply Ordering
- Loss Prevention Procedures
- Performance Reviews
- Leading Staff Meetings
- Vendor Management
- Personnel development
- Project Management
- Staff training/development
- Schedule Management
- Team Leadership
- Friendly and Positive
- Team leadership and coaching
- Sales expertise
- Accurate Cash Handling
- Work Planning and Prioritization
- Relationship building and management
- Strategic thinker
- Order Management
- Retail Sales Techniques
- Payroll Management
- Bank deposit procedures
- Loss Prevention
- Sales Coaching
- Promotional planning
- Budget Development
Quote
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time." -Thomas Edison
Timeline
Store Manager
Sparky's One Stop
03.2017 - 06.2024
Kitchen Manager
Sparky's One Stop
03.2017 - 06.2024
Marketing Strategy Consultant
Beyond Imagination Inc.
10.2014 - 02.2017
Call Center Team Lead and Buddy Trainer
Marketlink an Allied Global
02.2013 - 10.2015
Central Methodist University
from Sales, Merchandising, And Marketing
Northeast Nodaway High School
Diploma
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