Alicia K. Dunbar

Elmont,NY

Summary

Reliable and ethical professional with strong organizational and interpersonal skills. Brings a solid background in office administration and client relations. A collaborative team player seeking an opportunity to contribute to a growing organization while advancing career development and expanding existing skill sets.

Overview

years of professional experience

Work History

Office Manager & Patient Care Coordinator

NYC Pain Relief Medicine

New York, NY

06.2023 - Current

- Manage daily operations of a pain medicine specialty practice, ensuring smooth patient flow and office coordination.
- Coordinate patient care from intake to follow-up, providing high-quality support and communication.
- Perform insurance verification and obtain prior authorizations for procedures and treatments.
- Liaise between physicians, patients, and external providers to ensure continuity of care.
- Implement workflow improvements to enhance patient experience and operational efficiency.

Medical Biller

New York Sports & Joints Orthopaedic Specialists

Garden City, New York

05.2021 - 05.2023

- Prepared, reviewed, and transmitted claims using billing software, including electronic and paper claim processing.
- Investigated and appealed denied claims.
- Followed up on unpaid claims within standard billing cycle timeframes.

Legal Assistant

Law Office of Garnett H. Sullivan

South Hempstead, New York

01.2006 - 01.2021

- Reported to attorney with broad ranging responsibilities that encompassed the timely and complex preparation of cases.
- Ensured open lines of communication and satisfaction of deadlines through execution of dated correspondences.
- Served as a liaison between attorneys, clients, court officials, healthcare providers, insurance carriers and law firms.
- Prepared legal documents, such as summonses, subpoenas, complaints, appeals, motions, as well as transcribed dictations.
- Received and placed telephone calls, as well as scheduled appointments and resolved client complaints in a timely manner.
- Organized and maintained files/records and performed basic office duties daily.

Education

Diploma - Medical Billing Specialist

Hunter Business School

Levittown, New York

04.2021

Certification - Insurance Billing and Coding

National Center for Competency Testing (NCCT)

05.2021

Certified Professional Coder (CPC) -

The American Academy of Professional Coders (AAPC)

12.2021

Skills

Medical Terminology, Fee Scheduling and UCR’s, ICD-10 CM, ICD-10 PCS /CPT & Coding with Modifiers, Health Insurance Billing & Accounting, Solid Knowledge of Clearing House Procedures, Microsoft Word, Microsoft Excel, Decipher EOB’s, Medical Manger & EMR, Completion of CMS 1500 Claim Form

Timeline