Alicia K. Dunbar
Elmont,NY
Summary
Reliable and ethical professional with strong organizational and interpersonal skills. Brings a solid background in office administration and client relations. A collaborative team player seeking an opportunity to contribute to a growing organization while advancing career development and expanding existing skill sets.
Overview
19
19
years of professional experience
Work History
Office Manager & Patient Care Coordinator
NYC Pain Relief Medicine
06.2023 - Current
- - Manage daily operations of a pain medicine specialty practice, ensuring smooth patient flow and office coordination.
- - Coordinate patient care from intake to follow-up, providing high-quality support and communication.
- - Perform insurance verification and obtain prior authorizations for procedures and treatments.
- - Liaise between physicians, patients, and external providers to ensure continuity of care.
- - Implement workflow improvements to enhance patient experience and operational efficiency.
Medical Biller
New York Sports & Joints Orthopaedic Specialists
05.2021 - 05.2023
- - Prepared, reviewed, and transmitted claims using billing software, including electronic and paper claim processing.
- - Investigated and appealed denied claims.
- - Followed up on unpaid claims within standard billing cycle timeframes.
Legal Assistant
Law Office of Garnett H. Sullivan
01.2006 - 01.2021
- - Reported to attorney with broad ranging responsibilities that encompassed the timely and complex preparation of cases.
- - Ensured open lines of communication and satisfaction of deadlines through execution of dated correspondences.
- - Served as a liaison between attorneys, clients, court officials, healthcare providers, insurance carriers and law firms.
- - Prepared legal documents, such as summonses, subpoenas, complaints, appeals, motions, as well as transcribed dictations.
- - Received and placed telephone calls, as well as scheduled appointments and resolved client complaints in a timely manner.
- - Organized and maintained files/records and performed basic office duties daily.
Education
Diploma - Medical Billing Specialist
Hunter Business School
Levittown, New York04.2021
Certification - Insurance Billing and Coding
National Center for Competency Testing (NCCT)
05.2021
Certified Professional Coder (CPC) -
The American Academy of Professional Coders (AAPC)
12.2021
Skills
- Medical Terminology, Fee Scheduling and UCR’s, ICD-10 CM, ICD-10 PCS /CPT & Coding with Modifiers, Health Insurance Billing & Accounting, Solid Knowledge of Clearing House Procedures, Microsoft Word, Microsoft Excel, Decipher EOB’s, Medical Manger & EMR, Completion of CMS 1500 Claim Form
Timeline
Office Manager & Patient Care Coordinator
NYC Pain Relief Medicine
06.2023 - Current
Medical Biller
New York Sports & Joints Orthopaedic Specialists
05.2021 - 05.2023
Legal Assistant
Law Office of Garnett H. Sullivan
01.2006 - 01.2021
Certification - Insurance Billing and Coding
National Center for Competency Testing (NCCT)
Diploma - Medical Billing Specialist
Hunter Business School
Certified Professional Coder (CPC) -
The American Academy of Professional Coders (AAPC)
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