Alicia Keehn

• Responsible for analyzing quote requests and purchase orders for Terms and Conditions, FAR/DFARS Clauses and Quality Notes, Risk Factors and any additional required documents.
• Calculated Labor Standards and Product Pricing for all RFQ’s.
• Attended Quote Review Meetings.

Oversaw all aspects of the AAC E-Commerce division of The VMC Group including managing sales, the customer support and fulfillment positions.

Key Accomplishments:

• Responsible for all RFQ’s received through AAC website, phone calls, and customer emails for standard and custom requests.
• Challenged with discovering new opportunities/customers to increase sales. Utilized CRM: Salesforce.
• Created procedures for the Customer Support position and uploaded to TEAMS.
• Experience with Supply Chain procedures. Contact Vendors for MOQ, pricing, availability, and lead time.
• Submit funding requests for payment and work with vendors to release product with payment terms
• Update dashboard to reflect current and accurate information.
• Pick/pack and ship customer orders with appropriate carrier, when necessary.
• Receive in vendor shipments, when necessary.
• Provide appropriate paperwork for international shipments as well as for invoicing.

• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Cultivated and strengthened customer relationships to drive revenue growth.
• Contacted new and existing customers to discuss product and service solutions.
• Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
• Investigated sales and service issues to provide successful resolutions.
• Coordinated work of sales team and motivated performance to surpass quotas.
• Liaised between outside sales representatives and accounts to optimize customer service.
• Maintained detailed account records and contact logs to facilitate sales process.
• Delivered superior customer support to improve account retention rate.
• Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
• Leveraged CRM software skills to generate pipeline and account reports weekly.

• Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
• Applied various methods to build client base, including networking, email, and social media.
• Generated lists of properties comparable with buyers' needs and financial resources.
• Advised sellers on making homes more appealing to buyers in competitive marketplace.
• Advised clients on market conditions, pricing and legal requirements for property transactions.
• Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
• Scheduled home viewings with potential buyers.
• Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
• Generated list of properties to meet specific client needs.
• Accompanied buyers during property inspections.
• Promoted properties via advertisements, open houses and multiple listing services.