Alicia Keeney
Kansas City,MO
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
16
16
years of professional experience
Work History
Volunteer Work
Unexpected Blooms
08.2023 - 05.2025
- Supported coordination of special events and programs to enhance participant experience.
- Crafted unique floral arrangements using floral design techniques to elevate event aesthetics.
- Conveyed information effectively using strong interpersonal communication skills to ensure clarity.
- Maintained clean, neat, and operational facilities to serve program needs.
Cashier
Hyvee
12.2022 - 12.2023
- Adapted schedule and took extra shifts to support operational needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Ensured accuracy by counting cash drawers at start and end of shifts.
- Stocked and organized merchandise on sales floor to enhance product visibility.
Front Desk Clerk/Night Auditor
Candlewood Suites
08.2021 - 12.2022
- Welcomed guests at front desk with friendly demeanor. at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed incoming calls on a multi-line phone system to assist callers effectively. and enthusiastically greeted callers.
- Processed guest reservations via phone, in-person, and computer systems.
- Completed night audit for guest ledgers, ensuring accuracy in financial reporting by reconciling discrepancies.
Front Desk Clerk
Motel 6 / Studio 6
05.2019 - 02.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly, addressing inquiries and resolving issues.
- Answered customer telephone calls promptly and appropriately handled needs.
- Collected room deposits, fees, and payments.
- Collected room deposits and payments, ensuring accurate transactions and maintaining financial records.
- Managed reservations through phone, in person, and computer, confirming details to ensure guest satisfaction.
Secretary
West Logistics
11.2009 - 12.2016
- Streamlined filing system, entered data, and completed clerical tasks to enhance organizational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Monitored and tracked shipment status to ensure on-time delivery and maintain customer satisfaction.
- Coordinated driver dispatch to accomplish delivery requirements.
- Maintained accurate records of dispatched orders, deliveries, and receipts to support operational transparency.
Education
Certificate - Floral Design
Johnson County Community College
Overland Park, KSSkills
- Event coordination
- Front desk coordination
- Customer service support
- Telephone communication
- Inventory management
- Inventory restocking
- Stock control
- Facility management
- Independent worker
- Event coordination
Timeline
Volunteer Work
Unexpected Blooms
08.2023 - 05.2025
Cashier
Hyvee
12.2022 - 12.2023
Front Desk Clerk/Night Auditor
Candlewood Suites
08.2021 - 12.2022
Front Desk Clerk
Motel 6 / Studio 6
05.2019 - 02.2021
Secretary
West Logistics
11.2009 - 12.2016
Certificate - Floral Design
Johnson County Community College