Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALICIA KELLER

Mitchellville,IA

Summary

At RASMUSSEN GROUP, I excelled as an Accounts Receivable Clerk, enhancing financial accuracy and client satisfaction through expert invoice processing and dispute resolution. Leveraging skills in financial reporting and customer relations, I significantly reduced uncollectible debt, demonstrating a keen attention to detail and a proactive approach to credit management.

Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive client relations. Strong understanding of financial reconciliation and adherence to company policies and procedures.

Overview

9
9
years of professional experience

Work History

Accounts Receivable Clerk

RASMUSSEN GROUP
07.2018 - Current
  • Submitted cash and check deposits and generated cash receipts to record money received for approximately 2300 total customers.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained account accuracy of by reviewing and reconciling checks monthly.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
  • Increased efficiency of collections efforts through development of targeted strategies for contacting delinquent accounts.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
  • Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
  • Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
  • Optimized workflow processes within the department, enhancing overall productivity levels among team members.
  • Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
  • Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
  • Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Monitored accounts to verify compliance with payment terms and schedules.
  • Inspected account books and recorded transactions.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Input financial data and produced reports using Quickbooks.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.

OFFICE MANAGER

MORO POWDERCOATING
01.2016 - 07.2018
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted Payroll for all Office Employees
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

CAMDENTON HIGH SCHOOL
CAMEDENTON MO
05-1998

Skills

  • Collections
  • Invoice processing
  • Payment posting
  • Statement review
  • Bank deposits
  • Financial records and reporting
  • Accounts receivable software
  • Cash application
  • Dispute resolution
  • Customer relations
  • Payment coordination
  • Account monitoring
  • Credit management
  • Vendor relationship management
  • Payment negotiations
  • Problem-solving
  • Client communication
  • Invoice generation
  • Customer account management
  • Collections management
  • Accounts reconciliation

  • Credit limit evaluation
  • Debt collection
  • Aging report analysis
  • Receivables forecasting

Timeline

Accounts Receivable Clerk

RASMUSSEN GROUP
07.2018 - Current

OFFICE MANAGER

MORO POWDERCOATING
01.2016 - 07.2018

High School Diploma -

CAMDENTON HIGH SCHOOL

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