Alicia King
Telecom/Technical Consultant
HOLBROOK,NY
Summary
Diverse expertise in accounting, infrastructure, and financial management strategies, including broadband, customer account management, and project management. Extensive audit review and response experience from selective review, special compliance review, competitive bid review, and appeals
Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Technical & Telecom Consultant
E-Rate Central Dba Tel/Logic, Inc
Westbury , NY
01.2000 - Current
- Investigated and addressed system issues to enhance usability and improve functionality.
- Mentored junior team members, providing educational expertise on technical concepts and industry processes.
- Evaluated and adopted new technologies to address changing industry needs.
- Held final responsibility for architecture, design and implementation of company-wide platforms and applications.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Offered input on technical and platform-related strategic planning initiatives, prioritizing overarching business goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Proactively managed client correspondence and recorded tracking and communications.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Maximized business potential by providing excellent customer service and ensuring 100% client retention.
Office Administrator/Operations Manager
Rizzo Transport, Inc
Valley Stream, NY
09.1995 - 01.1996
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
Asst Controller/Health Plan Admin/Director of Pers
Glen Head Country Club
Glen Head, NY
04.1992 - 09.1995
- Supervised accurate, efficient and compliant completion of monthly financial reporting packages.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
- Oversaw accounts payable and receivable operations for Food and beverage business with $100,000 in monthly expenses.
- Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Prepared balance sheets, cash flow reports and income statements.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
- Mitigated risk by implementing internal controls and safeguards for revenues and expenditures.
- Drafted complete annual audit reports with footnote disclosures.
- Developed new payroll system, saving over Number hours per Timeframe for accounting department.
- Prepared external audit documentation and financial reports for Type operations with more than $Amount in yearly revenue.
Education
Associate Of Business Administration - Business Administration And Accounting
Nassau County Community College
Uniondale, NYSkills
- Work Planning and Prioritization
- Performance Assessment
- Process Optimization
- Client Requirements Assessment
- Project Analysis
- Operations Analysis
- Project Leadership
- Consultation and Advisement
- Project Proposals
- Honesty and Integrity
- Attention to Detail
- FileMaker Pro
- Google Drive
- MS Office 365/SharePoint
- ACT Database Management
- ACCPAC BPI
- Kronos Data Systems
- Oracle Netsuite
- Quick Books Pro
Accomplishments
- Consistently gained clients each year through high recommendation by vendor and School district and BOCES personnel by establishing great rapport and working relationships from Senior expertise in Broadband Fiber, Network upgrade, and project management success
- Accomplished at fostering relationships to attain customer satisfaction and increase client base and thereby revenues.
- Expertise in maximizing School district Federal funding and utilization of School district budget Federal funding, thereby facilitating highest company revenue.
Timeline
Technical & Telecom Consultant
E-Rate Central Dba Tel/Logic, Inc
01.2000 - Current
Office Administrator/Operations Manager
Rizzo Transport, Inc
09.1995 - 01.1996
Asst Controller/Health Plan Admin/Director of Pers
Glen Head Country Club
04.1992 - 09.1995
Associate Of Business Administration - Business Administration And Accounting
Nassau County Community College
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