Alicia King
Bedford,TX
Summary
Experienced Phlebotomist II excelling in blood collection, quality assurance, and patient communication. Proven ability to mentor staff and enhance workflow efficiency, ensuring high standards of patient care and satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Quest Diagnostics Inc.
06.2007 - Current
- Obtained and verified patient information to ensure accurate testing.
- Collected quality blood samples through venipuncture and capillary methods.
- Supervised daily phlebotomy operations to maintain compliance with safety standards.
- Trained new staff on proper collection techniques and infection control protocols.
- Coordinated workflow based on urgent, scheduled, or outpatient needs.
- Educated patients on procedures to alleviate anxiety and enhance cooperation.
- Maintained accurate records of patient test results and specimen handling.
- Participated in continuing education to stay updated on phlebotomy practices.
Hospital Phlebotomist
Medical City Hospital
North Richland Hills
10.2022 - 11.2023
- Verified patient identity using two identifiers: name and date of birth.
- Collected quality blood samples for accurate diagnostics.
- Monitored and prioritized Urgent, Stat, Timed, and Routine labs, optimizing draw frequency when applicable.
- Accurately accessioned samples to ensure seamless processing.
- Prepared specimens for transport to various departments.
- Reported issues to supervisors for immediate resolution.
- Participated in critical hospital codes, performing specialized tests including type and screens.
- Completed E-learning modules and CAP testing as part of continuing education through HCA Medical City Hospital.
Lead Phlebotomist
North Country Family Practice
07.2002 - 07.2007
- Managed implementation of laboratory interfaces to enhance operational efficiency.
- Trained laboratory staff on EMR updates to ensure compliance with current protocols.
- Observed and rectified EMR reporting issues to maintain data accuracy.
- Performed 10-key data entry for accurate patient records management.
- Handled filing tasks to organize and streamline documentation.
- Conducted phlebotomy procedures for patients, ensuring safety and comfort.
- Assisted with patient injections under supervision of healthcare professionals.
- Collaborated with pharmaceutical representatives to facilitate information exchange.
Specimen Processing Tech II/Phlebotomist
JPS Health Network
01.2000 - 07.2002
- Collected patient blood samples and verified information for accurate accessioning.
- Processed specimens efficiently, ensuring timely delivery to designated laboratory areas.
- Logged drop-off samples from hospital units into LIS for processing or reporting as TIQ.
Education
ATI Career Training Center
Skills
- Blood collection and patient identification
- Sample accessioning and infection control
- Customer relationship management
- Workflow and coordination
- Quality assurance and data accuracy
- Equipment maintenance
- Effective communication and team collaboration
- Problem solving and attention to detail
- Adaptability and promotional support
- Paperwork processing
- De-escalation techniques and hospitality
- Training development aptitude
- Retail sales service
- Delivery scheduling and conflict resolution
- Key holder experience
- Customer satisfaction measurement and education
- Shipping, receiving, and document control
- Critical thinking and active listening
- Building rapport and adaptive teamwork
Current Position
Site Lead Phlebotomist
Accomplishments
Top Performer PSR of the Quarter, Highest ranked Patient Service Center on Google Reviews with mentions of recognition by Patients
Certification
ACPT
Languages
English fluent, some Spanish
Professional
Timeline
Hospital Phlebotomist
Medical City Hospital
10.2022 - 11.2023
Quest Diagnostics Inc.
06.2007 - Current
Lead Phlebotomist
North Country Family Practice
07.2002 - 07.2007
Specimen Processing Tech II/Phlebotomist
JPS Health Network
01.2000 - 07.2002
ATI Career Training Center