Alicia Knotts
Missouri City,TX
Summary
Dedicated and professional individual with a diverse background in mortgage banking and fitness management. Experienced in analyzing complex data and executing strategic financial decisions. Demonstrates strong leadership and organizational skills in managing fitness facilities and promoting wellness initiatives. Recognized for fostering collaborative relationships and driving results in fast-paced corporate environments and client-focused fitness settings. Aims to bring a unique blend of financial acumen, leadership, and passion for health and wellness to a dynamic organization. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager
YogaSix
2022.11 - 2024.01
- Led lead generation initiatives, membership sales, and retention strategies, resulting in consistent revenue growth
- Managed and optimized all revenue streams, including memberships, retail sales, private yoga, and teacher training programs
- Oversaw studio budget, expenditure, and financial reporting, ensuring fiscal responsibility and profitability
- Developed and executed a comprehensive marketing plan tailored to studio needs, focusing on client acquisition, activation, retention, and loyalty
- Scheduled and participated in grassroots marketing partnerships on a weekly basis to drive traffic and enhance brand visibility
- Collaborated with the studio owner to optimize class schedules, ensuring maximum efficiency and client satisfaction
- Recruited, hired, trained, supervised, coached, and mentored all studio staff, fostering a positive and high-performing team culture
- Conducted regular inventory checks and updates, maintaining optimal stock levels and inventory accuracy
- Participated in studio, regional, and company-wide meetings and trainings, staying abreast of industry trends and best practices
- Worked closely with the studio owner and national sales director to ensure the health and profitability of the studio, running reports, and setting monthly goals
- Managed social media presence, engaging with the community and promoting studio offerings effectively.
Assistant Manager
Spenga
2022.07 - 2022.11
- Successfully sold membership packages and merchandise to members and customers, exceeding sales targets and enhancing revenue
- Managed the booking of class sessions, ensuring smooth scheduling and optimal utilization of studio resources
- Provided leadership to a team of 6 team member coordinators (front desk sales staff), fostering a positive and high-performing work environment
- Approved changes to work schedules, balancing operational needs with employee preferences and availability
- Conducted interviews of job applicants, identifying top talent to support the growth and success of the team
- Collaborated with the owner and general manager, contributing to strategic planning and decision-making
- Coordinated community and studio events, driving brand awareness and engagement within the local community
- Managed the Call Log and Daily Tracking Log, ensuring accurate record-keeping and timely follow-up on customer inquiries
- Monitored the Sales Revenue Report, tracking key metrics such as sales revenue, retention, attrition rate of members, and conversion of leads into memberships
- Prepared the New Lead Funnel Report on a monthly basis, identifying opportunities for client acquisition and retention
- Processed member cancellations, suspensions, upgrades, and downgrades of memberships, ensuring customer satisfaction and retention
- Maintained cleanliness and sanitation of the studio and equipment, upholding high standards of hygiene and safety
- Responded to customer inquiries and concerns promptly and professionally via phone, text, and in-person, ensuring a positive customer experience
- Handled escalation of member accounts, resolving issues and conflicts with tact and diplomacy
- Ensured accurate processing of monthly payments and followed up on non-payment of memberships, minimizing revenue loss
- Managed social media accounts, engaging with the community and promoting studio offerings effectively.
Studio Manager
Vibe Fitness
2019.07 - 2020.01
- Managed a team of three associates, providing leadership and guidance to ensure a high level of performance and customer service
- Conducted interviews, hired new front desk staff, and conducted comprehensive training sessions for new hires, ensuring a smooth onboarding process
- Planned work schedules, optimizing staffing levels to meet operational needs and customer demand
- Booked private parties and events, coordinating logistics and ensuring a seamless experience for guests
- Maintained cleanliness and organization of the gym facility, upholding high standards of hygiene and safety
- Greeted each member and guest warmly, fostering a welcoming and inclusive atmosphere
- Provided studio tours upon request, highlighting key features and amenities to prospective members
- Followed check-in procedures for members, ensuring accurate record-keeping and membership management
- Identified delinquent accounts and reconciled discrepancies, minimizing financial losses and maximizing revenue
- Engaged in account acquisition activities, proactively seeking opportunities to grow the customer base
- Addressed questions and concerns promptly and professionally via phone calls, emails, and social media platforms
- Posted events on social media and conducted social media marketing initiatives, driving engagement and awareness
- Created emails to members regarding upcoming events, ensuring effective communication and member engagement
- Assisted in coordinating semi-annual aerial yoga recital showcases, contributing to the success of studio events
- Co-led coordination of community events for pop-up classes, enhancing brand visibility and community engagement.
Rider Experience Specialist
Cyclebar
2017.06 - 2018.01
- Provided exceptional customer service to studio guests
- Managed operational tasks and supported promotional events.
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
- Contributed positively to the team dynamic by offering assistance to fellow riders whenever necessary or requested.
- Built strong relationships with customers by providing friendly service and attentively addressing concerns or inquiries.
Loan Setup Analyst
CBRE/GEMSA Loan Services
2014.01 - 2014.09
- Assisted the Loan Setup department by meticulously auditing and reviewing mortgage loan documents, ensuring accuracy and compliance with regulatory standards
- Acted as a primary contact for loan servicers, originators, and lenders, facilitating the smooth transfer of commercial loan servicing information and files
- Coordinated the process of transitioning de-converting loans to other servicers, ensuring seamless operations and client satisfaction
- Reconciled discrepancies between closing funds and loan funding, conducting thorough audits of converted loan data for accuracy and resolution of discrepancies
- Prepared comprehensive conversion reports required for all servicing departments, providing valuable insights for decision-making
- Managed internal and external communications relevant to the conversion of new loans and portfolios, fostering collaboration and efficiency
- Implemented set-up routines for system conversions of commercial real estate loans, ensuring data integrity and system accuracy
- Maintained meticulous records of loan data in the loan servicing system, updating information based on mortgage documents and regulatory requirements
- Followed up to ensure the receipt of all outstanding recorded loan documents, such as UCCs and Deeds of Trust, and ensured timely payment of taxes
- Provided support to the loan setup department on special projects as assigned, demonstrating flexibility and adaptability.
Sr. Document Administrator II / Team Lead
Bank of America
2008.03 - 2014.01
- Managed a high-volume pipeline of 40-50 loans closed per month, ensuring timely and accurate processing
- Prepared modification agreements for elite high net worth clients, maintaining strict confidentiality and accuracy
- Collaborated with internal document preparation bank attorneys and external counsel to draft additional documents required for closing
- Reviewed appraisals, closing statements, homeowners/flood insurance, and title binder/policy for discrepancies, ensuring compliance with regulatory standards
- Verified the accuracy of team members' modification agreements and provided guidance for improvement
- Prepared truth-in-lending disclosures, adhering to regulatory guidelines and protecting the interests of clients
- Assisted mortgage loan closers with additional document preparation, including ARM (adjustable rate mortgage) letter notification and rate adjustments in the system
- Facilitated the recording of executed modification agreements with county recorder clerk's offices, ensuring legal compliance
- Managed follow-up processes for unrecorded documents, coordinating with title companies, document preparation attorneys, and client managers as needed to resolve issues.
Education
Bachelor of Science - Mass Communications, Print Journalism -
Virginia Commonwealth University
Richmond, VA01.2005
Associate of Arts - Liberal Arts -
J. Sargeant Reynolds Community College
Richmond, VA01.2003
Skills
- Communication
- Training
- Marketing
- Event Planning
- Leadership
- Sales
- Problem Solving
- Account Reconciliation
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Staff Management
- Verbal and written communication
- Sales expertise
- Customer Relations
- Training and coaching
- Team Leadership
- Administrative Skills
Timeline
General Manager
YogaSix
2022.11 - 2024.01
Assistant Manager
Spenga
2022.07 - 2022.11
Studio Manager
Vibe Fitness
2019.07 - 2020.01
Rider Experience Specialist
Cyclebar
2017.06 - 2018.01
Loan Setup Analyst
CBRE/GEMSA Loan Services
2014.01 - 2014.09
Sr. Document Administrator II / Team Lead
Bank of America
2008.03 - 2014.01
Bachelor of Science - Mass Communications, Print Journalism -
Virginia Commonwealth University
Associate of Arts - Liberal Arts -
J. Sargeant Reynolds Community College
Similar Profiles
Alexis GrayAlexis Gray
Wellness Advisor Sales Associate at YogaSixWellness Advisor Sales Associate at YogaSix
Sophia JohnsonSophia Johnson
Marketing Manager at YogaSixMarketing Manager at YogaSix
Presley YakovskyPresley Yakovsky
Wellness Advisor at YogaSixWellness Advisor at YogaSix