ALICIA K POWELL-THOMPSON

Coordinated call routing to ensure seamless communication.

Completed resident check-in and check-out process using Tickets.

Formulated tickets and address client issues.

Conducted security inspections for clients.

Dispensed prescribed drugs to clients.

Facilitated clients' everyday responsibilities.

Offers immediate support to clients.

• Company Overview: Remote
• Mitigated system errors with proactive verification of medical billing information
• Created departmental procedures and best practices to support billing consistency
• Processed customer payments and updated accounts receivable records
• Collaborated with colleagues and co-workers to deliver quality customer experience
• Inspected files to verify employee documentation and accuracy
• Greeted visitors, answered phones and managed appointment and interview scheduling
• Assisted with development of training materials for staff development workshops and seminars
• Resolved employee concerns related to paychecks or working conditions discreetly and efficiently
• Conducted new hire orientations to familiarize employees with company policies and procedures
• Prepared termination paperwork, ensuring compliance with federal, state, and local regulations
• Remote

• Assisted Residents with any thing that needs medical attention
• Also assisted with dressing, grooming, assisting in administering medication and also accompanying residents to and from doctors appointments
• Administered medication on time using schedules and reminders
• Collected vital signs, recording blood pressure, pulse and temperature
• Followed protocols for infection prevention and control
• Reported patient progress and problems to supervisor
• Improved client nutrition with specialized diet preparation and monitoring
• Documented all observations related to medical conditions accurately
• Assisted patients with daily activities, including bathing, dressing, and grooming

• Company Overview: Enhanced productivity by adopting remote work strategies.
• Handled customer queries efficiently and amicably.
• Investigated discrepancies in billing information and resolved them.
• Boosted satisfaction through proactive understanding of needs and expert guidance.
• Developed strong client relationships for enhanced assistance.