Alicia Kraker
Minneapolis,MN
Summary
Adept at steering projects to success, I leveraged advanced problem-solving and strategic planning skills at Southern Financial, enhancing client credit scores significantly. My tenure as a Project Manager and Sales Representative Team Leader showcases a track record of exceeding targets through effective cross-functional collaboration and risk management, establishing a results-driven approach to achieving organizational goals.
Overview
23
23
years of professional experience
Work History
Project Manager
Self Employed
12.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
Sales Representative Team Leader
Au Bon Pain
06.2002 - 11.2002
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Credit Repair Specialist
Southern Financial
06.2001 - 06.2002
- Educated clients on financial management principles to enhance their long-term credit standing.
- Collaborated with the legal team to ensure compliance with federal and state regulations in all credit repair activities.
- Improved clients'' credit scores by implementing effective credit repair strategies and techniques.
- Monitored client progress regularly, providing timely feedback and support throughout the credit repair process.
- Coordinated closely with colleagues from other departments to optimize client outcomes through collaborative efforts.
- Managed a portfolio of diverse clients, balancing individual needs while meeting performance metrics consistently.
- Assisted clients in understanding their credit reports, identifying errors, and disputing inaccuracies with credit bureaus.
- Enhanced client satisfaction by promptly addressing concerns and providing solutions tailored to their unique circumstances.
- Maintained detailed records of all client interactions using CRM software, ensuring accurate information was readily accessible when needed.
- Established trust and rapport with clients by maintaining open lines of communication throughout the engagement period.
Education
No Degree - Accounting And Business Management
Indiana Business College
Marion, INSkills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Strategic Planning
- Work flow planning
- Advanced problem solving
- Risk Management
- Budgeting and forecasting
- Cross-Functional Collaboration
- Technical understanding
- Data Analysis
Languages
Spanish
Native or Bilingual
ASL
Limited Working
Timeline
Project Manager
Self Employed
12.2023 - Current
Sales Representative Team Leader
Au Bon Pain
06.2002 - 11.2002
Credit Repair Specialist
Southern Financial
06.2001 - 06.2002
No Degree - Accounting And Business Management
Indiana Business College