Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Kramolisch

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven ability to handle high-pressure situations while maintaining attention to detail and fostering teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and efficient multitasking.

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Hostess

Chili's Bar and Grill
03.2016 - 08.2016
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Retail Sales Associate

Journeys Shoe Store
08.2016 - 11.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Food Runner

Hollywood Studios
11.2016 - 05.2017
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Fish Specialist

Aquarium Advantage
04.2018 - 08.2019
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Retail Sales Associate

Family Dollar
08.2019 - 08.2021
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Team Leader

Village of Romeoville
09.2021 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

High School Diploma -

Bolingbrook High School
Bolingbrook, IL
06-2018

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Strong work ethic
  • Time management
  • Strong teamwork
  • Customer service
  • Effective multitasking
  • Cleanliness and hygiene
  • Assertiveness
  • Handling complaints

Certification

  • CPR/First Aid certified
  • Mandated Reporter
  • Child Development, Health, and safety basics

Timeline

Team Leader

Village of Romeoville
09.2021 - Current

Retail Sales Associate

Family Dollar
08.2019 - 08.2021

Fish Specialist

Aquarium Advantage
04.2018 - 08.2019

Food Runner

Hollywood Studios
11.2016 - 05.2017

Retail Sales Associate

Journeys Shoe Store
08.2016 - 11.2016

Restaurant Hostess

Chili's Bar and Grill
03.2016 - 08.2016

High School Diploma -

Bolingbrook High School

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