Alicia Kuna
Harveys Lake,PA
Summary
Motivated, professional individual who demonstrates strong work ethic and customer service skills. Looking to secure a position that will allow me to utilize my skills in the best possible way to achieve the company’s goals and gain experience.
Overview
7
7
years of professional experience
Work History
Executive Assistant / Sales Associate
The Woodlands
09.2025 - 11.2025
- Served as the primary point of contact for clients, vendors, and internal departments, communicating event requirements and ensuring all details were executed.
- Organized and coordinated weekly leadership meetings.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Collaborated with the catering and banquet teams to optimize event flow, upsell services, and enhance guest experience.
- Updated spreadsheets and databases to track, analyze, and report on sales data.
- Maintained organized event documentation, calendars, and communication channels to ensure efficient workflow and cross-department alignment.
Customer Service Manager
Modern Aviation
06.2023 - 08.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of 8 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared and sent invoices to customers, processed payments, and documented account updates.
Customer Service Representative
Modern Aviation
08.2022 - 06.2023
- Responded to customer requests for products, services, and company information.
- Provided exceptional customer service to both passengers and crew, fostering positive relationships with clients.
- Managed inventory of fuel tanks/trucks and ensured accurate fueling records, maintaining precise records for daily close operations.
Front Desk Manager
The Woodlands
04.2021 - 06.2022
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
Sales Associate
The Woodlands
02.2019 - 03.2020
- Responded to inbound leads in a timely fashion and followed up after information was sent.
- Assisted clients in booking events and prepared accurate banquet event orders
- Communicated effectively with other departments to ensure events were executed according to clients’ requests.
Skills
- Customer service
- Problem-solving
- Microsoft Outlook, Word, and Excel
- Time management
- Team building and leadership
- Critical thinking
Accomplishments
- Awarded Wilmington, NC Chamber of Commerce “40 Under 40” in 2025.
Timeline
Executive Assistant / Sales Associate
The Woodlands
09.2025 - 11.2025
Customer Service Manager
Modern Aviation
06.2023 - 08.2025
Customer Service Representative
Modern Aviation
08.2022 - 06.2023
Front Desk Manager
The Woodlands
04.2021 - 06.2022
Sales Associate
The Woodlands
02.2019 - 03.2020