Alicia Lamarche
Fisherville,KY
Summary
Results-driven Lead Project Manager with over 25 years of experience in directing cross-functional teams and executing complex projects. Proficient in scope management and client relationship building, contributing to enhanced project delivery and improved stakeholder satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Lead Project Manager
ATT
Louisville, KY
03.1998 - 03.2026
- Directed cross-functional teams to execute complex projects within established timelines and budget constraints.
- Applied project management frameworks to streamline processes and enhance interdepartmental collaboration.
- Crafted comprehensive project plans aimed at optimizing resource allocation and achieving strategic goals.
- Facilitated effective communication among stakeholders to support project alignment with overarching organizational goals.
- Developed and implemented mentorship programs for junior project managers, resulting in improved team dynamics and performance.
- Established strong relationships with clients through transparent communication practices and exceptional rapport-building skills.
- Achieved optimal results during conflict resolution among team members which led to increased productivity levels throughout the duration of the project.
- Improved overall client satisfaction with clear communication, consistent status updates, and proactive issue resolution.
- Maintained schedules to meet key milestones at every project phase.
- Communicated project plans and progress to key stakeholders and project contributors.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Analyzed project performance data to identify areas of improvement.
Customer Support Specialist
MCI Telecommunications
Louisville, KY
06.1994 - 03.1998
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Documented customer interactions to enhance service quality and knowledge base.
- Collaborated with cross-functional teams to improve service delivery processes.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Sullivan University
Louisville, KYMaster Certification Project Management - Project Management
George Washington University
Washington, DC04-2003
Skills
- Project scheduling
- Scope management
- Requirements gathering
- Meeting facilitation
- Project plan development
- Client relationship management
- Project planning
- Schedule coordination
- Project goals and milestones
- Technical monitoring
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Team collaboration
Certification
Project Management Professional
- PMP
Timeline
Lead Project Manager
ATT
03.1998 - 03.2026
Customer Support Specialist
MCI Telecommunications
06.1994 - 03.1998
Sullivan University
Master Certification Project Management - Project Management
George Washington University