Alicia Larios
Vancouver,WA
Summary
Positive leader, well versed in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skills and efficiency. Offering outstanding customer service, workplace safety, scheduling, profit input and output, inventory management, with great attention to detail. Dedicated and devoted to meeting company and customer needs.
Overview
5
5
years of professional experience
Work History
Corporate Receptionist
TEC Equipment
Portland, OR
06.2023 - 01.2024
- Warmly greeted and directed walk-ins and customers in person or via phones appropriately.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintaining employee and department directories and accurately direct visitors to appropriate department contacts.
- Sorted and distributed incoming and outgoing mail, packages and courier deliveries each day.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Ensured reception area was kept tidy at all times.
- Investigated and analyzed client complaints to identify and resolve issues.
- Monitored office supplies inventory levels and placed orders when needed.
- Supported other departments with administrative tasks such as filing, photocopying, faxing and data entry.
- Scheduled and confirmed appointments and meetings for management team.
- Organized travel arrangements for staff members as requested by management team.
- Coordinated conference room bookings for meetings and events.
- Acted as point of contact between senior management team and external vendors and suppliers.
Shift Manager
MOD Pizza
Vancouver, WA
05.2022 - 05.2023
- Provided excellent customer service by greeting customers and meeting quality expectations
- Delegating tasks to crew members to ensure smooth running shift
- Managing inventory, scheduling, customer concerns, and kitchen cleanliness
- Maintaining 3rd party vendor relations while sticking to budget.
Hostess
Elmer's Restaurant
Gresham, OR
03.2021 - 05.2022
- Took reservations and to-go orders by phone, answered customers questions accurately about wait times, hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping dining areas ready for every guest
- Cultivated positive guest relation by managing information and orchestrating speedy seating.
Server
Hazelwood Retirement living Community
Portland, OR
07.2019 - 09.2019
- Carried out opening, closing and shift change duties to keep Dining hall working efficiently and teams ready to meet residents needs
- Cultivated warm relationships with residents
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dinning room and work areas clean.
Education
Gresham High School
06.2022
Associate of Applied Science - Dental Hygiene
Clark College
Vancouver, WATimeline
Corporate Receptionist
TEC Equipment
06.2023 - 01.2024
Shift Manager
MOD Pizza
05.2022 - 05.2023
Hostess
Elmer's Restaurant
03.2021 - 05.2022
Server
Hazelwood Retirement living Community
07.2019 - 09.2019
Gresham High School
Associate of Applied Science - Dental Hygiene
Clark College