Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Larios

Gresham

Summary

Positive leader, well versed in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

6
6
years of professional experience

Work History

Server

Pour Sports Bar and Grill
05.2025 - Current
  • Provided exceptional customer service, ensuring a welcoming environment for guests.
  • Managed multiple tables efficiently, prioritizing tasks to enhance customer satisfaction.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with kitchen and bar staff to ensure timely food and beverage delivery.
  • Implemented upselling techniques that increased overall sales revenue during shifts.
  • Developed strong relationships with regular patrons, fostering a loyal customer base.

Barista

Milton's Coffee Co.
09.2024 - Current
  • Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
  • Operated cash registers and card transactions.
  • Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
  • Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
  • Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
  • Provided exceptional customer service by anticipating customer needs before they arise.
  • Cultivated relationships with regular and new customers to provided enjoyable experiences each time.

Corporate Receptionist

TEC Equipment
06.2023 - 01.2024
  • Warmly greeted and appropriately directed customers in person or via phones.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Sorted and distributed incoming and outgoing mail, packages and courier deliveries each day.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Monitored office supplies inventory levels and placed orders when needed.
  • Supported other departments with administrative tasks.
  • Scheduled and confirmed appointments and meetings for management teams.
  • Coordinated conference room bookings for meetings and events.
  • Acted as point of contact between senior management team and external vendors and suppliers.

Shift Manager

MOD Pizza
05.2022 - 05.2023
  • Delegated tasks to crew members to ensure smooth running shifts.
  • Supervised daily operations, ensuring efficient workflow and high-quality service.
  • Managed inventory, scheduling, customer concerns, and kitchen cleanliness.
  • Maintained 3rd party vendor relations while sticking to budget.
  • Assisted customers with product selection, providing exceptional service experience.

Hostess

Elmer's Restaurant
03.2020 - 05.2022
  • Took reservations and to-go orders by phone, answered customers questions accurately about wait times, hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining areas ready for every guest.
  • Cultivated positive guest relation by managing information and orchestrating speedy seating.

Server

Hazelwood Retirement living Community
05.2019 - 09.2019
  • Carried out opening, closing and shift change duties to keep Dining hall working efficiently and teams ready to meet residents needs.
  • Cultivated warm relationships with residents.
  • Explained menu items and suggested appropriate options based on preference and food allergy concerns.
  • Bussed and reset tables to keep dinning room and work areas clean.

Education

High School -

Gresham High School
06.2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Team collaboration

Timeline

Server

Pour Sports Bar and Grill
05.2025 - Current

Barista

Milton's Coffee Co.
09.2024 - Current

Corporate Receptionist

TEC Equipment
06.2023 - 01.2024

Shift Manager

MOD Pizza
05.2022 - 05.2023

Hostess

Elmer's Restaurant
03.2020 - 05.2022

Server

Hazelwood Retirement living Community
05.2019 - 09.2019

High School -

Gresham High School

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