Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Larsen

Taylorsville,UT

Summary

I am married, a mom of 2. I have over 10 years of experience in customer service, providing a good work environment with co workers, having patience is one of my strong attributes especially in tough situations.

Professional caretaker with proven history of delivering high-quality care and support. Skilled in creating safe and nurturing environment, ensuring well-being of those under care. Team-oriented with strong commitment to achieving positive outcomes and adapting to changing needs. Reliable and skilled in time management and interpersonal communication.

Overview

15
15
years of professional experience

Work History

Food Delivery Driver

Instacart
05.2024 - Current
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.

Sales Representative

Itworks
02.2020 - 05.2024
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Streamlined sales process, reducing time from lead to close.

Daycare Worker

Larsen Daycare
01.2016 - 02.2020
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Encouraged good behaviors using positive reinforcement methods.

Sales Associate

Baby R Us
03.2014 - 01.2016
  • Built relationships with customers to encourage repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Team Lead

Chipotle Grill
04.2010 - 02.2014
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Education

GED -

West Jordan High
West Jordan, UT
05-2013

Skills

  • Problem-solving
  • Customer service
  • Hardworking and responsible
  • Excellent communication
  • Dedicated team player
  • Decision-making
  • Safety awareness
  • adjustable on any situation
  • leadership experience
  • self motivation
  • adaptability
  • creativity

Timeline

Food Delivery Driver

Instacart
05.2024 - Current

Sales Representative

Itworks
02.2020 - 05.2024

Daycare Worker

Larsen Daycare
01.2016 - 02.2020

Sales Associate

Baby R Us
03.2014 - 01.2016

Team Lead

Chipotle Grill
04.2010 - 02.2014

GED -

West Jordan High

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