Alicia Laslie
Sewell,NJ
Summary
Highly motivated professional eager to leverage twenty-four years of experience with a background in Quality Services and Anomaly Detection and Monitoring. Organized, efficient, and skilled in a variety of office support tasks.
Overview
25
25
years of professional experience
Work History
Senior Analyst
Crum Lynne
01.2021 - Current
- Identify and analyze patterns of fraudulent activity
- Develop and implement fraud prevention strategies
- Report on fraud trending and research any variances in monthly metrics
- Collaborate with cross-functional teams and present findings to key stakeholders
- Analyze and test data from existing anomaly rules to adjust current logic, modify and/or implement new tuning logic
- Provide training as needed to Tier 1 analysts on process changes and/or implementations.
Analyst
Investigations Department
01.2018 - 01.2021
- Review anomaly alerts generated from anomaly tool engines, document and escalate when necessary
- Review and remediation of escalations initiated from the case management system by Tier 1 analysts
- Create and maintain process and procedure documentation
- Perform quality analysis of Tier 1 agents
- Assist in the Investigation process when needed
- Compile monthly agent metrics to present to management.
Analyst
01.2014 - 01.2018
- Provides Compliance direction, support, and oversight
- Maintains a strong partnership with TransUnion businesses that extend the reach and impact of the compliance program
- Monitor business unit effectiveness
- Identifies business owners, key activities, and success metrics.
Quality Services Senior Representative
01.2013 - 01.2014
- Works directly with lower-level associates, covering refer-backs, answering questions, and training new quality assurance representatives
- Maintains constant communication with Team Leader regarding any issues or error trends
- Records errors on appropriate refer-back form with any additional written detail instructions that are needed to complete the transaction correctly
- Communicates errors to training, management, and outsourcing partners.
Quality Services Representative
01.2006 - 01.2013
- Review work completed by Telephone and Terminal Operators to ensure completeness and accuracy
- Able to work production in their specialized field when necessary
- Record errors on appropriate refer-back form with any additional written detail needed to complete correctly.
Priority Processing Investigator
01.2004 - 01.2006
- Process both phone and written dispute/disclosure requests regarding consumer credit reports received from attorneys and consumers.
Disputes Investigator
01.1999 - 01.2004
- Process written dispute/disclosure requests regarding consumer credit reports received from consumers.
Education
CFE - Certified Fraud Examiner -
Neumann University
Aston, PA1.2020
Bachelor of Arts - Arts and Letters, Literature, Arts Interpersonal Relations
1994
High School Diploma -
Sun Valley High School
Aston, PA1989
Skills
- Data Analysis
- Serving Customer Needs
- Business Operations Knowledge
- Write Reports
- Data and Analytics
- Present Findings
- Trend Data Analysis
- Investigative Approach
- Work Organizing and Prioritizing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Senior Analyst
Crum Lynne
01.2021 - Current
Analyst
Investigations Department
01.2018 - 01.2021
Analyst
01.2014 - 01.2018
Quality Services Senior Representative
01.2013 - 01.2014
Quality Services Representative
01.2006 - 01.2013
Priority Processing Investigator
01.2004 - 01.2006
Disputes Investigator
01.1999 - 01.2004
CFE - Certified Fraud Examiner -
Neumann University
Bachelor of Arts - Arts and Letters, Literature, Arts Interpersonal Relations
High School Diploma -
Sun Valley High School