Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Lassiter

Monroe,NC

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Hickory Tavern. Proven ability to engage guests and cultivate relationships, while effectively managing cash handling and team collaboration. Recognized for enhancing customer satisfaction and training new hires to uphold service excellence.

Overview

7
7
years of professional experience

Work History

Server/Bartender

Hickory Tavern
04.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served high customer volumes during special events, nights, and weekends.
  • Served food and beverages promptly with focused attention to customer needs.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Barista

Scooters Coffee Shop
10.2021 - 04.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Manager

Culver's Restaurant
09.2019 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Host/Head Busser

Sun Valley Cafe
03.2018 - 08.2019
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Collaborated closely with host/hostess staff for seamless transitions between guests arriving and departing tables.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated attention to detail in table settings, ensuring all items were properly placed according to restaurant standards.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Penn Foster Career School
Scranton, PA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Customer service
  • Memory retention
  • Menu memorization
  • Team collaboration
  • Sales expertise
  • Suggestive selling
  • Relationship management

Timeline

Server/Bartender

Hickory Tavern
04.2022 - Current

Barista

Scooters Coffee Shop
10.2021 - 04.2022

Manager

Culver's Restaurant
09.2019 - 05.2021

Host/Head Busser

Sun Valley Cafe
03.2018 - 08.2019

Penn Foster Career School

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Alicia Lassiter