Alicia Laurence
Granbury
Summary
Results-oriented professional with experience in operational efficiency and sales training. Skilled in analyzing data to inform strategies, cultivating client relationships, also
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Sales Agent
Digital Lounge
Granbury, TX
01.2025 - 11.2025
- Cultivated relationships with clients to enhance customer loyalty and retention.
- Collaborated with marketing team to develop targeted promotions and campaigns.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Provided training and mentorship to new sales agents, improving team performance.
- Assisted call-in customers with questions and orders.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Director of Operations
Taken Daycare
Granbury, TX
07.2017 - 08.2020
- Streamlined operational processes to enhance efficiency and reduce costs.
- Developed staff training programs to improve service delivery standards.
- Led cross-functional teams to implement new childcare safety protocols.
- Established performance metrics to evaluate staff effectiveness and child outcomes.
- Oversaw budget management, ensuring alignment with organizational goals and resources.
- Coordinated daily operations, optimizing resource allocation across multiple facilities.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
Phlebotomist
Preston Llc
Burleson, TX
04.2018 - 02.2019
- Performed venipunctures and capillary draws efficiently for diverse patient populations.
- Ensured compliance with safety protocols and infection control guidelines during specimen collection.
- Maintained accurate documentation of patient information and specimen tracking in electronic systems.
- Trained and mentored new staff on phlebotomy techniques and best practices to enhance team performance.
- Collaborated with healthcare professionals to coordinate patient care and resolve collection issues promptly.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
Lin/cna
Intrium
San Diego, CA
01.2012 - 03.2014
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient monitoring, documentation, and vital sign checks.
- Supported patient hygiene routines, maintaining dignity and respect in personal care tasks.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Trained new CNAs on best practices in patient care and facility protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Maid
Moms Maid Service
Fort Hood, TX
05.2010 - 03.2011
- Supervised cleaning teams to ensure adherence to company standards and client expectations.
- Developed efficient cleaning schedules, optimizing time management and resource allocation.
- Trained new staff on cleaning protocols, safety procedures, and customer service excellence.
- Implemented quality control checks to maintain high standards of cleanliness across all assignments.
- Streamlined inventory management for cleaning supplies, reducing waste and ensuring availability.
- Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Engaged positively with residents while cleaning apartments and common areas.
- Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
- Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
Education
Phlebotomist -
Weatherford College
Weatherford, TX12.2017
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Call control
- Resilience under pressure
- Adaptability to change
- Paperwork processing
- Performance tracking
- Client service
- Operations oversight
- Operational efficiency
- Strategic planning
Timeline
Sales Agent
Digital Lounge
01.2025 - 11.2025
Phlebotomist
Preston Llc
04.2018 - 02.2019
Director of Operations
Taken Daycare
07.2017 - 08.2020
Lin/cna
Intrium
01.2012 - 03.2014
Maid
Moms Maid Service
05.2010 - 03.2011
Phlebotomist -
Weatherford College