Alicia Lechuga
Chula Vista,CA
Summary
Hardworking employee enthusiastic about learning Solar energy field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Determined and experienced in client rapport, marketing strategies and business-to-consumer sales. Seasoned expert at communicating smoothly with contacts and persuading others to propel sales and boost revenue.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Ecco Shoes
SAN YSIDRO, California
02.2021 - 09.2022
- Reviewed sales and gross profit report to assess company efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Seasonal Assistant Manager
Wilsons Leather
SAN YSIDRO, CA
08.2019 - 12.2019
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Grand Opening Trainer
AT HOME STORE
Poway, CA
02.2019 - 07.2019
- Improved operations through consistent hard work and dedication.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Trained and mentored new personnel hired to fulfill various roles.
Assistant Manager
The North Face
San Ysidro, CA
07.2017 - 08.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Education
Bachelor's - Business Intelligence and Innovation in Business
Cetys Universidad
Skills
- Adobe Systems Adobe Creative Cloud
- Microsoft office, Adobe illustrator, Adobe Premier, Corel
- Customer Service Skills
- Social media management
- Branding
- Digital Marketing
- Marketing and Promotions
- Project Management
- Salesforce Software
- Stocking and Replenishing
- Calming Strategies
- Implementing Pricing Strategies
- Delegation and Supervision
Certification
- Certified Salesforce, Udemy - November 2021
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
Ecco Shoes
02.2021 - 09.2022
Seasonal Assistant Manager
Wilsons Leather
08.2019 - 12.2019
Grand Opening Trainer
AT HOME STORE
02.2019 - 07.2019
Assistant Manager
The North Face
07.2017 - 08.2018
Bachelor's - Business Intelligence and Innovation in Business
Cetys Universidad
- Certified Salesforce, Udemy - November 2021
Similar Profiles
Lily QianLily Qian
Sales Associate at Ecco ShoesSales Associate at Ecco Shoes
Bojiao (Maxine) WangBojiao (Maxine) Wang
Sales Assistant at Ecco ShoesSales Assistant at Ecco Shoes
Usama MohamedUsama Mohamed
Senior Sales AT Ecco Shoes (Dubai) at Ecco ShoesSenior Sales AT Ecco Shoes (Dubai) at Ecco Shoes