Alicia Lee
Ash Fork,AZ
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Xanterra Parks & Resorts
Williams, Arizona
02.2022 - Current
- Provides fun and professional service to all guest.
- I have been trained to Managed customer complaints in a professional manner while providing solutions to resolve issues
- Ensures passengers know how to properly use their time at the Grand Canyon to maximize enjoyment of their trip.
- Ensured all safety protocols were followed during the trip
- Maintained a clean work enviroment while also bartending for 50+ people.
Bakery Worker
Safeway
Williams , AZ
05.2020 - 06.2020
- Assisted with baking and decorating tasks as required.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
Fast Food Cashier
McDonald's Restaurant
Williams, AZ
02.2017 - 09.2017
- Provided quick and friendly service to all guest who came into the store.
- Made it my personal mission to know my regulars order to provide a more personal service.
- Processed refunds and exchanges according to company policy.
- Replenished condiments, napkins, utensils and other necessary items during shifts.
- Maintained a clean work environment
Education
High School Diploma -
Ash Fork High School
Ash Fork, AZ05-2019
Skills
- Brings a happy get it done personality
- Provides amazing customer service
- Great problem solver, love finding solutions to any problem
- Quick learner
Timeline
Passenger Service Agent
Xanterra Parks & Resorts
02.2022 - Current
Bakery Worker
Safeway
05.2020 - 06.2020
Fast Food Cashier
McDonald's Restaurant
02.2017 - 09.2017
High School Diploma -
Ash Fork High School