Alicia Brown
Coal Grove,OH
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at Safelite Auto Glass and Amazon. Excelled in conflict resolution and active listening, enhancing customer loyalty and repeat business. Proficient in data entry and Microsoft Office Suite, adept at managing high-stress situations and resolving customer inquiries efficiently. Demonstrated ability to improve service levels and productivity.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Safelite Auto Glass
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Amazon
09.2022 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Cashier
Walmart
06.2020 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Associate of Applied Science - Business Management
Columbus Technical College
Columbus, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Call center operations
- Appointment scheduling
Languages
English
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementFlexible work hoursWork from home optionCompany CulturePaid time off401k matchPaid sick leaveQuote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Sales Manager Certificate
- Sales Essentials Certificate
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
Safelite Auto Glass
03.2023 - Current
Customer Service Representative
Amazon
09.2022 - 02.2023
Cashier
Walmart
06.2020 - 09.2022
Associate of Applied Science - Business Management
Columbus Technical College