ALICIA LERRIGO
Novato,California
Summary
Dynamic leader with extensive experience in project, program, and portfolio management, notably at Wells Fargo & Co. Excelled in digital marketing, driving innovation, and implementing SAAS solutions. Proven track record in enhancing compliance processes, achieving significant cost savings, and leading cross-functional teams to exceed business goals. Expert in various project management methodologies and risk management, with a flair for strategic planning and community engagement. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
21
21
years of professional experience
Work History
Founder/CEO
Three Trees Enterprises
Novato, CA
10.2018 - Current
- Company Overview: Project/Program Management and Marketing Services for Tech, Training, Learning & Development, Lifestyle, Wellness
- Co-developed digital art business with artist Robert Mertens
- Designed and managed the website; created content, communications, blogs, and social media marketing strategy
- Co-developed PARC (Peace Awareness Response Community) program training for the Police Officers Research Association of California (PORAC)
- Designed and produced brand package and website
- Launched a wellness, coaching, and training startup; fundraising, business development, operations, and marketing; 9 employees
- Designed and produced brand package and website
- Spearheaded and managed marketing workflows and go-to-market strategies
Senior Portfolio Manager/PMO
VISA/Cognizant
Foster City, Remote
04.2022 - 02.2023
- Company Overview: Open Banking API Connect and Cybersecurity B2B IAM - Cognizant Consulting
- Project and Product Management support for Open Banking API Connect program and Cybersecurity Business to Business Information Access Management (B2B IAM) groups for payment and receivable products
- Scrum Master and SDLC work management support; supported client implementation
Program Director
Subud Marin
San Anselmo, CA
02.2018 - 01.2022
- Company Overview: Non-profit community enterprise
- Led the revitalization of a non-profit community enterprise
- Re-branded the organization and re-envisioned the operating model
- Achieved the buy-in of the local community and four layers of the non-profit committees
- Launched a state-wide marketing and fundraising campaign; Raised 100k for center improvements
- Hired vendors; sourced building supplies and furniture, coordinated, managed, and drove communications with vendors and community volunteers for various renovations and center improvements
- Built and moderated newly branded community center website and social media accounts
- Built separate fundraising website and promoted it to help drive goals
Senior Project Manager
Wells Fargo & Co.
San Francisco, Remote
06.2017 - 12.2017
- Company Overview: Banking and Fintech
- Program Overview: Global Product Management
- Provided project management and process improvement support for Wholesale Treasury Management Payments and Receivables Products, Process Model Asset Governance group, a multi-million dollar, multi-year global wholesale product expansion effort.
PMO Portfolio Manager - Innovation Team Lead
Matson Navigation
Oakland, CA
05.2016 - 12.2016
- Company Overview: Shipping & Logistics
- Program Overview: Technology, Architecture, and Innovation.
- Took charge of a $3M IT portfolio across Technology Architecture and Innovation supporting three mid-level implementations, four proofs of concepts (including customer management, sales & marketing mobile apps, and finance dashboards for operations, payments and receivables)
- Collaborated within four enterprise initiatives: Salesforce Replacement, Enterprise Information Access Management; Document Management System migration to AWS Cloud and Accounts Payable Automation and migration to AWS Cloud
- Agile Project Manager for the Innovation Team; Co-produced the Innovation Newsletter
Senior Project Manager
Pacific Gas and Electric
Walnut Creek and San Ramon, CA
03.2015 - 12.2015
- Company Overview: Gas and Electric Distribution
- Planned and executed a $2.72M document scanning, data entry, and application development proof of concept that transformed applicable data from gas distribution as-built records into an enterprise document management system while coordinating disaster recovery and change management teams
- Project management advisor for the PG&E Electric Transmission Services Scorecard Analysis Project
International Project Portfolio Manager/PMO
Wells Fargo & Co.
San Francisco, CA
08.2013 - 01.2015
- Company Overview: Banking & Fintech
- Program Overview: Wholesale Banking Customer Due Diligence
- Orchestrated partner engagement, scheduling, training development, and change management while tracking and reporting the status of a major enterprise compliance platform implementation
- Managed rollouts of 18 global banking offices throughout the US, APAC, Canada, and EMEA in 2013 and 2014, along with Canadian Commercial Real Estate, Commercial, and Corporate offices in 2014
- Distinguished and successfully mitigated multi-billion dollar compliance loopholes in the US federal government and EMEA customer due diligence requirements
- Wholesale Banking Customer Due Diligence
PMO Intermediate Business Consultant
Kaiser Permanente
Oakland, CA
02.2012 - 06.2013
- Company Overview: Hospital & Healthcare
- Program Overview: Technology Infrastructure Remediation
- Regional PMO lead for Project Management Office, Implementation Project Managers, and Engineers deploying over $75.3M of technology infrastructure improvements and SAAS implementation; change support; budget forecasting; training & testing; vendor management
HR Program Consultant
Accenture
San Francisco and Oakland, Remote
03.2011 - 11.2011
- Company Overview: Management and Technology Consulting
- Program Overview: Health & Public Services
- Provided creative staffing solutions to promote key business development growth in the health practice of a global consulting firm, over 18 health and revenue clients.
- First point of contact for the client leadership teams for all demand/supply issues.
- Managed all current and future demands for client engagements, and developed sourcing plans that prioritized client needs.
- Delivered program metrics to the executive board.
- Navigated and supported a major HR reorganization.
Business Analyst
Kaiser Permanente
Oakland, CA
01.2011 - 03.2011
- Company Overview: Hospital and Healthcare.
- Program Overview: Compliance.
- Conducted extensive research within Kaiser's Health Care Certification Compliance processes, identified compliance loopholes, and cost savings opportunities (immediate $15k savings); drafted and presented formal proposals for process changes to senior leadership.
Project Coordinator/Manager
Accenture
San Francisco and Oakland, Remote
01.2004 - 01.2008
- Company Overview: Global Professional Services.
- Co-managed the integration process of a new best practice business process model tool, and developed a post-launch support plan with Accenture's Process Excellence team in India.
- Collaborated with and provided business model support for regional Subject Matter Experts across the Americas, Europe, India, and Australia.
- Co-developed training documentation and internal communication plan.
- Led the Project Management Office's Quality Assurance.
- Developed and managed status reports.
- Collaborated with and provided business model support for regional Subject Matter Experts across the Americas, Europe, India, and Australia.
Education
AA - Social & Behavioral Sciences
College of Marin
Kentfield, CA12.2018
Coursework - Business Administration
PACE, Lubin School of Business
Skills
- Digital Marketing and Promotion
- Project, Program and Portfolio Management
- Project Management Office (PMO)
- Waterfall
- Hybrid
- Agile, Scrum
- E2E SDLC
- Capacity Planning
- Risk Management
- Innovation
- Business Process
- Change Management
- Consulting
- Content creation
- Promotional Review
- Editing
- Community Management
- Brand Strategy
- Design
- Communications
- Advertising
- Mobile applications
- Data analytics
- Compliance
- SAAS
- Salesforce
- HubSpot
- JIRA
- Confluence
- ASANA
- Smartsheet
- Microsoft Office Suite
- MS Project
- MS 365
- Google Office Suite
- Apple
- Primavera P6
- SharePoint
- Canva
- WIX
- Shopify
- Slack
- Teams
- Skype
- Mindbody
- ADP Payroll
- Quickbooks
- RPM
- STAMP
- OneLink
- Remedy
- MyScheduling
- PMUWS
- Clarity
- Shiftleft
- Archer
Work Breaks
Full-time Student, 01/01/08, 12/31/10
Training
- Certified Scrum Master, 16 hours
- PMP, Project Management Training Academy, 30 hours, PMP certification in process
- Oracle Primavera, Pacific Gas and Electric (PG&E), Kaiser Permanente
Areas Of Expertise
Program and Portfolio Management, PMO, Waterfall, Hybrid, Agile Scrum, E2E SDLC, Capacity Planning, Risk Management, Innovation, Business Process, Change Management, Mergers & Acquisitions, Learning & Development, Finance, Hospital and Healthcare, Wellness, Consulting, Content Creation, Operations, Promotional Review, Editing, Community Management, Brand Strategy, Design, Communications, Advertising, Mobile Applications, SAAS, Data Analytics Tools, Fintech, Compliance, Ecommerce, Retail
Activities
- PMI (Project Management Institute) Sonoma Wine Country Chapter member
- Former Chair, Property Manager, Rental Coordinator, Marketing Project Manager, and Treasurer, Subud California at Marin
- Former Orphanage Volunteer, 'YUM: Yayasan Usaha Mulia' (Indonesia)
References
References available upon request.
Timeline
Senior Portfolio Manager/PMO
VISA/Cognizant
04.2022 - 02.2023
Founder/CEO
Three Trees Enterprises
10.2018 - Current
Program Director
Subud Marin
02.2018 - 01.2022
Senior Project Manager
Wells Fargo & Co.
06.2017 - 12.2017
PMO Portfolio Manager - Innovation Team Lead
Matson Navigation
05.2016 - 12.2016
Senior Project Manager
Pacific Gas and Electric
03.2015 - 12.2015
International Project Portfolio Manager/PMO
Wells Fargo & Co.
08.2013 - 01.2015
PMO Intermediate Business Consultant
Kaiser Permanente
02.2012 - 06.2013
HR Program Consultant
Accenture
03.2011 - 11.2011
Business Analyst
Kaiser Permanente
01.2011 - 03.2011
Project Coordinator/Manager
Accenture
01.2004 - 01.2008
AA - Social & Behavioral Sciences
College of Marin
Coursework - Business Administration
PACE, Lubin School of Business
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