ALICIA LEWIS
Yukon,OK
Summary
Senior level professional with managerial and directorial experience, looking to pursue new opportunities in the Insurance Industry.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Deputy, Operations Supervisor
Canadian County Assessor’s Office
El Reno , OK
2021.08 - Current
- Responsible for daily operations of Assessor’s office
- Performed tax toll enquires, corrections, assist with Formal and Informal Protest & Hearings
- Assess and value property for 85k parcels in Canadian County, Oklahoma
- Develop and implement training programs for Deputies
- Maintain Assessor County website
- Oversee Exemptions, Business Personal Property, Personal Property and Manufactured Homes staff and departments.
Learning Trainer
Amazon DOK1
Oklahoma City , OK
2019.11 - 2021.08
- Creation and implementation of training programs for associates, managers, trainers, while participating in and conducing needs analysis, skills development classes and cross-training, one-on-one coaching and audits
- Used variety of instructional tools and strategies to improve instructional methods
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials
- Mentored and developed more than 50 Learning Trainers and Learning Ambassadors
- Assisted associates in training related to advancement and career development.
Division Director
Empirical Loss Management, LLC
Oklahoma City , OK
2012.02 - 2020.05
- Responsible for daily operations of Audit & Commutation Division
- Oversight of Insurance programs for London Reinsurers, in order to facilitate commutation
- Perform contract and accounting reconciliations, establish appropriate reserves, as well as assist in negotiations and settlements
- Audit ceding companies, TPA's, cover-holders, and MGA's; reviewing claim matters, insurance premiums, liabilities, conferring with company officials regarding financial and regulatory matters, reserving methodology and adequacy
- Reduced commutation value by more than 55% in sixteen months
- Trained staff and provided successful techniques to improve overall service to customers
Senior Claims Specialist/ Program Manager
QBE North America
Oklahoma City , OK
2014.02 - 2017.02
- Responsible for high-value runoff, excess workers' compensation and employers' liability claims
- Negotiate settlements, authorize payment of claims and vendors within reserve authority
- Settlement authority up to USD $1.2mi
- Identify potential subrogation matters and prepare reports to senior management and underwriters
- Make recommendations on claim management policies and processes to management
- Keep current on multi-state/territory regulation, case law and issues, as well as industry activity and trends
- Audit TPA's and prepare audit reports and recommendations to senior management and underwriters.
Excess Examiner & Lead Claims Technician
Midlands Claim Administrators, Inc
Oklahoma City , OK
2005.08 - 2011.10
- Handle all types of workers' compensation claims and employers' liability matters for various jurisdictions from inception to conclusion
- Maintain a case load of approximately 400 claim files and 100 aggregate files
- Settlement authority of up to $500k
- Assist in commutations, excess occupational/accident claims, as well as
- Maintain financial data, new policies, renewals, configuring aggregate attachment points, and audited premium figures
- Report to reinsurers and carries and maintain the reinsurance billing and recovery
- Training and development of Technical Support staff
- Expert Witness for International Arbitration
Family Advocate/Home Visitor
Opportunities, Inc
Yukon , OK
1998.07 - 2005.08
- Provide comprehensive services to low-income families and children with disabilities as well as parent education
- Maintain confidential records and abide by Federal Regulatory Performance Standards
- Work with community leaders and organizations to develop plans and partnerships to best meet community needs as well as state and federal agencies to provide medical services to children and families
- Research and correlate data for federal use
- Participate in State and Federal reviews and assist in Grant writing.
Education
Associate of Arts -
Redlands Community College
El Reno, OK05.2003
Skills
- Auditing; TPA, Reinsurance, Cover-holder & Premium
- Reinsurance; Facultative, Treaty and Direct Placement
- Commutation and Policy Buy-backs
- International Arbitration
- Operations & Management Oversight
- High-value Excess Workers' Compensation, Employers Liability, General Liability, Property, Cyber Liability & Personal Accident
- Staff Training & Development
- Federal & State Reviews
- Property Assessment & Evaluation
- Computer Literacy
- Proficient in
- Microsoft Office, SharePoint, PowerPoint, Publisher; OS: Windows & macOS.
- Customer Relations
Certification
Licensed: Oklahoma Property & Casualty Adjuster License
Licensed: Florida General Lines Adjuster
Oklahoma Tax Commission: Certificate of Advanced Accreditation County for Assessors 2022
Public Notary State of Oklahoma #21013191
Computer Literacy
Proficient in Microsoft Office, SharePoint, PowerPoint, Publisher; OS: Windows & macOS.
Timeline
Deputy, Operations Supervisor
Canadian County Assessor’s Office
2021.08 - Current
Learning Trainer
Amazon DOK1
2019.11 - 2021.08
Senior Claims Specialist/ Program Manager
QBE North America
2014.02 - 2017.02
Division Director
Empirical Loss Management, LLC
2012.02 - 2020.05
Excess Examiner & Lead Claims Technician
Midlands Claim Administrators, Inc
2005.08 - 2011.10
Family Advocate/Home Visitor
Opportunities, Inc
1998.07 - 2005.08
Associate of Arts -
Redlands Community College
Licensed: Oklahoma Property & Casualty Adjuster License; All Lines 2022
Oklahoma Tax Commission: Certificate of Advanced Accreditation County for Assessors 2022
Public Notary State of Oklahoma #21013191
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