Summary
Overview
Work History
Education
Skills
Certification
Computer Literacy
Timeline
Generic

ALICIA LEWIS

Yukon,OK

Summary

Senior level professional with managerial and directorial experience, looking to pursue new opportunities in the Insurance Industry.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Deputy, Operations Supervisor

Canadian County Assessor’s Office
El Reno, OK
08.2021 - Current
  • Responsible for daily operations of Assessor’s office
  • Performed tax toll enquires, corrections, assist with Formal and Informal Protest & Hearings
  • Assess and value property for 85k parcels in Canadian County, Oklahoma
  • Develop and implement training programs for Deputies
  • Maintain Assessor County website
  • Oversee Exemptions, Business Personal Property, Personal Property and Manufactured Homes staff and departments.

Learning Trainer

Amazon DOK1
Oklahoma City, OK
11.2019 - 08.2021
  • Creation and implementation of training programs for associates, managers, trainers, while participating in and conducing needs analysis, skills development classes and cross-training, one-on-one coaching and audits
  • Used variety of instructional tools and strategies to improve instructional methods
  • Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials
  • Mentored and developed more than 50 Learning Trainers and Learning Ambassadors
  • Assisted associates in training related to advancement and career development.

Division Director

Empirical Loss Management, LLC
Oklahoma City, OK
02.2012 - 05.2020
  • Responsible for daily operations of Audit & Commutation Division
  • Oversight of Insurance programs for London Reinsurers, in order to facilitate commutation
  • Perform contract and accounting reconciliations, establish appropriate reserves, as well as assist in negotiations and settlements
  • Audit ceding companies, TPA's, cover-holders, and MGA's; reviewing claim matters, insurance premiums, liabilities, conferring with company officials regarding financial and regulatory matters, reserving methodology and adequacy
  • Reduced commutation value by more than 55% in sixteen months
  • Trained staff and provided successful techniques to improve overall service to customers

Senior Claims Specialist/ Program Manager

QBE North America
Oklahoma City, OK
02.2014 - 02.2017
  • Responsible for high-value runoff, excess workers' compensation and employers' liability claims
  • Negotiate settlements, authorize payment of claims and vendors within reserve authority
  • Settlement authority up to USD $1.2mi
  • Identify potential subrogation matters and prepare reports to senior management and underwriters
  • Make recommendations on claim management policies and processes to management
  • Keep current on multi-state/territory regulation, case law and issues, as well as industry activity and trends
  • Audit TPA's and prepare audit reports and recommendations to senior management and underwriters.

Excess Examiner & Lead Claims Technician

Midlands Claim Administrators, Inc
Oklahoma City, OK
08.2005 - 10.2011
  • Handle all types of workers' compensation claims and employers' liability matters for various jurisdictions from inception to conclusion
  • Maintain a case load of approximately 400 claim files and 100 aggregate files
  • Settlement authority of up to $500k
  • Assist in commutations, excess occupational/accident claims, as well as
  • Maintain financial data, new policies, renewals, configuring aggregate attachment points, and audited premium figures
  • Report to reinsurers and carries and maintain the reinsurance billing and recovery
  • Training and development of Technical Support staff
  • Expert Witness for International Arbitration

Family Advocate/Home Visitor

Opportunities, Inc
Yukon, OK
07.1998 - 08.2005
  • Provide comprehensive services to low-income families and children with disabilities as well as parent education
  • Maintain confidential records and abide by Federal Regulatory Performance Standards
  • Work with community leaders and organizations to develop plans and partnerships to best meet community needs as well as state and federal agencies to provide medical services to children and families
  • Research and correlate data for federal use
  • Participate in State and Federal reviews and assist in Grant writing.

Education

Associate of Arts -

Redlands Community College
El Reno, OK
05.2003

Skills

  • Auditing; TPA, Reinsurance, Cover-holder & Premium
  • Reinsurance; Facultative, Treaty and Direct Placement
  • Commutation and Policy Buy-backs
  • International Arbitration
  • Operations & Management Oversight
  • High-value Excess Workers' Compensation, Employers Liability, General Liability, Property, Cyber Liability & Personal Accident
  • Staff Training & Development
  • Federal & State Reviews
  • Property Assessment & Evaluation
  • Computer Literacy
  • Proficient in
  • Microsoft Office, SharePoint, PowerPoint, Publisher; OS: Windows & macOS
  • Customer Relations

Certification

Licensed: Oklahoma Property & Casualty Adjuster License

Licensed: Florida General Lines Adjuster

Oklahoma Tax Commission: Certificate of Advanced Accreditation County for Assessors 2022

Public Notary State of Oklahoma #21013191

Computer Literacy

Proficient in Microsoft Office, SharePoint, PowerPoint, Publisher; OS: Windows & macOS.

Timeline

Deputy, Operations Supervisor

Canadian County Assessor’s Office
08.2021 - Current

Learning Trainer

Amazon DOK1
11.2019 - 08.2021

Senior Claims Specialist/ Program Manager

QBE North America
02.2014 - 02.2017

Division Director

Empirical Loss Management, LLC
02.2012 - 05.2020

Excess Examiner & Lead Claims Technician

Midlands Claim Administrators, Inc
08.2005 - 10.2011

Family Advocate/Home Visitor

Opportunities, Inc
07.1998 - 08.2005

Associate of Arts -

Redlands Community College

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