Alicia Lightner
Student- Dental Hygiene
McMinnville,OR
Summary
Motivated Dental Hygiene Pathway student with strong customer service, administrative, and patient-support skills seeking an entry-level role as a Dental Receptionist or Dental Assistant. Brings experience in office coordination, scheduling, client communication, and maintaining high standards of cleanliness and safety. Known for professionalism, attention to detail, and the ability to create a welcoming environment for patients. Eager to contribute to a dental team while gaining hands-on experience for future Dental Hygiene School admission.
Overview
12
12
years of professional experience
Work History
Quality Assurance and Housekeeping Manager
Sparkling Perfection
10.2020 - 03.2022
- Maintained strict cleanliness, sterilization, and sanitation standards aligned with health and safety guidelines.
- Managed scheduling, office coordination, and communication with clients and staff.
- Trained and mentored new employees to maximize consistent quality of service and workflow efficiency.
- Responded to client concerns with professionalism and problem-solving.
- Organized records, supplies, and daily operations to support smooth business functioning.
- Managed team productivity and workflow to promote a culture of teamwork within the company.
Office Administrative Assistant/Head Housekeeper
Edgewood Arms Apartments
03.2019 - 08.2020
- Managed scheduling and coordination of meetings for team members and executives.
- Assisted in maintaining office supply inventory, ensuring availability of essential materials.
- Processed incoming correspondence, prioritizing urgent requests for timely responses.
- Supported onboarding processes by preparing new hire documentation and orientation materials.
- Organized and maintained digital filing systems to enhance information retrieval efficiency.
- Implemented administrative procedures that improved workflow and reduced duplication of efforts.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Ran special errands, including bank deposits and making requested purchases.
- Maintained spaces with routine upkeep and basic repairs, coordinating with maintenance on more advanced needs.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Established positive relationships with vendors for timely delivery of essential supplies at competitive prices.
- Thoroughly deep cleaned apartments after each move-out.
Server
Baldy's BBQ
07.2016 - 07.2017
- Delivered exceptional customer service in a fast-paced dining environment.
- Communicated clearly with guests, resolved concerns, and maintained a welcoming atmosphere.
- Managed multiple tasks simultaneously while maintaining accuracy and professionalism.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Handled payments, POS systems, and detailed order information with precision.
Server
Shari's Cafe and Pies
02.2010 - 07.2016
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates and sales, remembered regular guests' preferences and greeted them by name.
Education
Associate of Applied Science - Dental Hygiene Pathway
Portland Community College
Portland, Oregon, OR12-2025
No Degree - Airline Travel Specialist
International Air Academy
Vancouver, WA06-2000
Skills
- Patient communication
- Appointment scheduling
- Multi-line phone systems
- Chart organization & recordkeeping
- Infection control awareness
- Sterilization & sanitation procedures
- Customer service & patient support
- Insurance verification (willing to learn)
- HIPAA awareness
- Time management
- Team collaboration
- Attention to detail
- Front desk operations
- Problem-solving
Timeline
Quality Assurance and Housekeeping Manager
Sparkling Perfection
10.2020 - 03.2022
Office Administrative Assistant/Head Housekeeper
Edgewood Arms Apartments
03.2019 - 08.2020
Server
Baldy's BBQ
07.2016 - 07.2017
Server
Shari's Cafe and Pies
02.2010 - 07.2016
Associate of Applied Science - Dental Hygiene Pathway
Portland Community College
No Degree - Airline Travel Specialist
International Air Academy
Career Objective
To gain hands-on experience in a dental office while working towards my future entry into Dental Hygiene School, with the long-term goal of becoming a Registered Dental Hygienist.