Alicia Liguez
426 E Washington Street ,MI
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in processing prescriptions and managing inventory. Skilled in medication dispensing and problem-solving, I enhanced workflow efficiency and delivered exceptional customer service. Committed to patient confidentiality and compliance with HIPAA regulations, I consistently ensured accurate medication labeling and safety protocols.
Overview
16
16
years of professional experience
Work History
Pharmacy Technician
Pioneer Pharmacy Services
01.2024 - 04.2024
- Maintained cleanliness and organization of pharmacy workspace to enhance operational efficiency.
- Collaborated with team members to streamline workflow processes and improve service delivery.
- Educated customers on medication usage, potential side effects, and safety guidelines.
- Implemented safety protocols for handling hazardous materials in accordance with regulations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Walgreens
05.2008 - 11.2023
- Processed prescription orders accurately and efficiently to ensure timely customer service.
- Assisted pharmacists in verifying medications and dispensing prescriptions to customers.
- Managed inventory levels, ensuring proper stock of pharmaceuticals and supplies.
- Provided exceptional customer support, addressing inquiries and resolving issues effectively.
Education
High School Diploma -
Fulton High School
Fulton, MISkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Verifying orders
- Manual and automated medication dispensing
Timeline
Pharmacy Technician
Pioneer Pharmacy Services
01.2024 - 04.2024
Pharmacy Technician
Walgreens
05.2008 - 11.2023
High School Diploma -
Fulton High School