Alicia Lindquist
Riverdale,GA
Summary
Results-driven professional with 17 years of experience in HR Service Center operations at Home Depot. Expertise in providing exceptional customer service and ensuring timely, accurate information on policies via tools like Kronos, Workday, and Salesforce. Detail-oriented approach focuses on enhancing customer satisfaction through proactive follow-ups and support in fast-paced environments.
Overview
18
18
years of professional experience
Work History
HDMS SALES SPECIALIST
THE HOMEDEPOT
09.2023 - Current
- Educated customers on product features, enhancing understanding for informed purchase decisions.
- Guided individuals in selecting optimal products tailored to specific needs and preferences.
- Built strong client relationships through regular communication and prompt issue resolution.
- Fostered trust with clients by actively listening and addressing concerns effectively.
- Maintained comprehensive product knowledge to provide accurate information and recommendations.
- Collaborated with team members to ensure seamless customer service experiences.
- Conducted follow-up calls to ensure customer satisfaction and reinforce loyalty.
HR CONTACT CENTER ASSOCIATE
THE HOMEDEPOT
03.2008 - 03.2010
- Enhanced team response times by streamlining call handling processes.
- Elevated call management efficiency through targeted process improvements.
- Achieved exceptional service delivery, exceeding customer expectations consistently.
- Handled escalated calls professionally, resolving customer concerns promptly and effectively.
- Met or exceeded contact center performance goals, boosting team outcomes significantly.
- Created welcoming customer experiences by leveraging extensive product knowledge.
Education
Bachelor of Science - Information And Computer Systems
American InterContinental University
Atlanta, GA03-2008
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
Accomplishments
- Collaborated with team of in the development of Improving Knowledge Database.
- Documented and resolved complex issue which led to
- Achieved [Braves and Recognition] through effectively helping with creating structured training use powerpoint.
- VOA Team [Voice of the associate]
Hiring Manager
Hiring Manager The Homedepot LLC Atlanta, Georgia
Section name
- Handled timely research and resolution of escalated associate pay and HR issues, while training and developing content for the Kronos and Unassigned Leave of Absence processes, consistently meeting or exceeding expectation.
- Time and Attendance – Process Salary and Hourly Vacation and Sick time in Kronos, and process ODP's if requested and approved
- Collaborate with various departments for knowledge by assigning cases to their proper departments
Leave of Absents and Kronos/Payroll Training
- Confirmed emails to the associate and to the field when documents are received and processed.
- · LOA Unassigned – Medical/Family/Parental/Maternity, Seasonal/and Administrative Leave] Familiar with the LOA Hourly and Salary SOP's and All State Exception SOP's.
- · Time and Attendance – Process Salary and Hourly Vacation and Sick time in Kronos, and process ODP's if requested and approved. · Unemployment - Processed unemployment claims, such as 1st attempt, 2nd attempt claims, unfavorable, and state claim.
Timeline
HDMS SALES SPECIALIST
THE HOMEDEPOT
09.2023 - Current
HR CONTACT CENTER ASSOCIATE
THE HOMEDEPOT
03.2008 - 03.2010
Bachelor of Science - Information And Computer Systems
American InterContinental University