Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia J. Lipscomb

Jacksonville,FL

Summary

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

15
15
years of professional experience

Work History

(Volunteer) Lupus Advocate

Lupus Foundation Of Florida
Jacksonville , Florida
04.2017 - Current
  • Provided remote excellent service and attention to patients when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively to assist patient thoughts or brainstorming issues.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded patients satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Approached patients and engaged in conversation through use of effective interpersonal and people skills with other professionals on behalf of lupus patient.

Holostic Petfood Consultant

PawTree/ Paw Ambience
Southlake , Texas
03.2020 - 05.2024
  • Generated reports to track performance metrics of team members.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Conducted regular meetings with staff to review progress and address any concerns and with B2B.
  • Performed quality assurance testing on newly developed software applications.
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Provided technical support for customers in resolving complex issues.
  • Analyzed customer needs and recommended appropriate products or services in sales.
  • Assessed company operations for compliance with safety standards.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Set specific goals for projects to measure progress and evaluate end results.
  • RAC (Regulatory Affairs Certification)
  • PCQI (Preventive Controls Qualified Individual) if involved with food safety

Mortgage Loan Processor

Aeroteck Temp Agency, PPH Mortgage
Jacksonville, Florida
01.2012 - 03.2015
  • Managed pipelines consistently, prioritizing tasks efficiently to meet tight deadlines without compromising quality or customer service levels.
  • Performed income calculations accurately, enabling timely underwriting decisions based on borrower qualifications.
  • Ensured accuracy of data entry into various systems to maintain precise information for decision-making processes.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Collaborated with underwriters to ensure a smooth and efficient loan approval process, resulting in increased productivity.
  • Assisted in the closing process by verifying final loan documents, ensuring smooth transactions for all parties involved.
  • Supported senior Loan Processors by scheduling meetings, organizing paperwork, and tracking deadlines for multiple loans simultaneously.
  • Served as a liaison between borrowers, realtors, and lenders to foster strong relationships and enhance communication.
  • Coordinated with appraisers to obtain property valuations, ensuring compliance with lending guidelines and requirements.
  • Checked credit reports for accuracy, and identified any discrepancies or issues that could affect the loan application process.
  • Streamlined mortgage loan processing by effectively managing documents and maintaining accurate records.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • • Collaborated with Loan Officers to provide timely, accurate service for clients throughout the entire mortgage process. • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Prepared the file for final clear-to-close by branch management.
  • Handled sensitive client information discreetly while adhering to strict privacy protocols.
  • Maintained accurate records of loan processing activities and documents in the CRM system.
  • Set up and completed loan submission packages.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants. Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files, and tax histories. Contacted customers via mail, telephone, and email to relay acceptance or rejection of applications.

Loss Mitigation Supervisor, Short Sales

DTA Solutions
Jacksonville , Florida
10.2010 - 04.2012
  • Coordinated loan modification and short sale requests, ensuring compliance with applicable regulations.
  • Collaborated with legal teams on foreclosure avoidance actions when necessary.
  • Monitored delinquent loans to ensure adherence to established timelines and procedures.
  • Maintained detailed records of all negotiations conducted with lenders or other parties involved in the process.
  • Servicing second liens and establishing payment arrangements to ensure all.
  • Accounts are noted accurately. Knowledge accounts that have been.

Education

Associate of Arts - Business Administration And Management

Keiser University
Jacksonville, Florida
11-2020

High School Diploma -

Gaffney High School
Gaffney, SC
06-1993

Skills

  • Customer service
  • Regulatory compliance
  • Process improvement
  • Performance metrics
  • Quality assurance
  • Technical support
  • Problem solving
  • Risk assessment
  • Team collaboration
  • Time management
  • Attention to detail
  • Creative thinking

Timeline

Holostic Petfood Consultant

PawTree/ Paw Ambience
03.2020 - 05.2024

(Volunteer) Lupus Advocate

Lupus Foundation Of Florida
04.2017 - Current

Mortgage Loan Processor

Aeroteck Temp Agency, PPH Mortgage
01.2012 - 03.2015

Loss Mitigation Supervisor, Short Sales

DTA Solutions
10.2010 - 04.2012

Associate of Arts - Business Administration And Management

Keiser University

High School Diploma -

Gaffney High School

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