Alicia Lipscomb
Jacksonville,FL
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a loan processor position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Holistic Petfood Consultant
PawTree/ Pets Ambience
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Describing different holistic alternatives to pets issues and referring natural remedies
Lupus Advocate
Lupus Foundation Of America / Lupus LyfeStyle
04.2017 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Advised clients on various legal matters, ensuring they understood their rights and options.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
Mortgage Loan Processor Assistant
Aerotek/ PPH Mortgage
01.2012 - 03.2015
- Managed pipelines consistently, prioritizing tasks efficiently to meet tight deadlines without compromising quality or customer service levels.
- Performed income calculations accurately, enabling timely underwriting decisions based on borrower qualifications.
- Ensured accuracy of data entry into various systems to maintain precise information for decision-making processes.
- Facilitated clear communication channels among all stakeholders involved in the mortgage lending process.
- Collaborated with underwriters to ensure a smooth and efficient loan approval process, resulting in increased productivity.
- Assisted in the closing process by verifying final loan documents, ensuring smooth transactions for all parties involved.
- Supported senior Loan Processors by scheduling meetings, organizing paperwork, and tracking deadlines for multiple loans simultaneously.
- Served as liaison between borrowers, realtors, and lenders to foster strong relationships and enhance communication.
- Coordinated with appraisers to obtain property valuations, ensuring compliance with lending guidelines and requirements.
- Checked credit reports for accuracy and identified any discrepancies or issues that could affect the loan application process.
- Streamlined mortgage loan processing by effectively managing documents and maintaining accurate records.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared file for final clear-to-close by branch management.
- Handled sensitive client information discreetly while adhering to strict privacy protocols.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Set up and completed loan submission packages.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Consulted with outside vendors to identify and resolve loan closing issues.
Short Sales Negotiator and Loss Mitigation
DTA Solutions
10.2010 - 04.2012
- Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
- Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
- Optimized company resources by streamlining negotiation processes, reducing time spent on less productive tasks.
- Developed comprehensive negotiation strategies for complex deals, leading to increased revenue and client satisfaction.
- Servicing on second liens and establish payment arrangements to make sure all accounts are notated accurately. Knowledge accounts that have been overpayment issue and reporting them to management.
Education
Associate of Arts - Business Administration And Management
Kiser University
Jacksonville, FL11.2020
Associate of Science - Counseling And Human Services
Limestone College
Gaffney, SC05.1996
High School Diploma -
Gaffney High School
Gaffney, SC06.1993
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- Analytical Thinking
- MS Office
- Customer Relationship Management
Timeline
Holistic Petfood Consultant
PawTree/ Pets Ambience
03.2022 - Current
Lupus Advocate
Lupus Foundation Of America / Lupus LyfeStyle
04.2017 - Current
Mortgage Loan Processor Assistant
Aerotek/ PPH Mortgage
01.2012 - 03.2015
Short Sales Negotiator and Loss Mitigation
DTA Solutions
10.2010 - 04.2012
Associate of Arts - Business Administration And Management
Kiser University
Associate of Science - Counseling And Human Services
Limestone College
High School Diploma -
Gaffney High School
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