Alicia Lipsmeyer
Pensacola,FL
Summary
Talented Mortgage Loan Officer with proven track record of providing financial services to clients while managing complex loan transactions. Over 12 years of experience working with builder and retail mortgages. Extensive real estate knowledge and success in client education. Possesses deep understanding of credit analysis, loan origination and closing. Able to work remotely.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Licensed Mortgage Loan Originator
PrimeLending
12.2022 - Current
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Participates in networking and industry events to build relationships with referral partners.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Licensed Mortgage Loan Originator
DSLD Mortgage
11.2014 - 12.2022
- Worked side by side maintaining positive relationships with builder sales reps, builder superintendents and outside real estate agents.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals based on client situations
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Licensed Mortgage Originator
GMFS Mortgage
12.2011 - 11.2014
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Managed extensive pipeline for borrowers purchasing new builds from dirt. Most borrowers were 6-9 months out.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Worked with customers to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Reviewed borrower income documents and financial statements and contacted corresponding institutions and customers to clarify details.
- Coordinated closing process with attorneys, title companies, and government clerks.
Real Estate Agent
ReMax First / Covington And Associates
06.2006 - 12.2011
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Senior Direct Banker
Capital One Bank N.A
08.2000 - 06.2006
- Conducted outbound phone calls daily to reach potential clients and market all banking products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Opened new memberships and documented personal details for internal tracking and regulatory requirements.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Some College (No Degree) - General Studies
Baton Rouge Community College
Baton Rouge, LASome College (No Degree) - General Studies
Southeastern Louisiana University
Hammond, LASkills
- NMLS Registration
- Retail Mortgages
- Credit Check Knowledge
- Document Analysis
- Pre-Approval Process
- Complex Problem-Solving
- Applicant Counseling
- Customer Proposals
- Credit Understanding
- Government Lending
Certification
- Florida, Alabama, Louisiana, Mississippi, Texas and Tennessee
Timeline
Licensed Mortgage Loan Originator
PrimeLending
12.2022 - Current
Licensed Mortgage Loan Originator
DSLD Mortgage
11.2014 - 12.2022
Licensed Mortgage Originator
GMFS Mortgage
12.2011 - 11.2014
Real Estate Agent
ReMax First / Covington And Associates
06.2006 - 12.2011
Senior Direct Banker
Capital One Bank N.A
08.2000 - 06.2006
Some College (No Degree) - General Studies
Baton Rouge Community College
Some College (No Degree) - General Studies
Southeastern Louisiana University
- Florida, Alabama, Louisiana, Mississippi, Texas and Tennessee
Similar Profiles
Stephen NavarroStephen Navarro
Mortgage Loan Originator at PrimeLendingMortgage Loan Originator at PrimeLending
Christine BlackwellChristine Blackwell
Mortgage Loan Processor at PrimeLendingMortgage Loan Processor at PrimeLending
Jeff GoodmanJeff Goodman
Mortgage Loan Officer at PrimeLendingMortgage Loan Officer at PrimeLending