ALICIA LLOYD
Air Force Base,Illinois
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
12
12
years of professional experience
Work History
Practice Administrator
Vituity
Scott Air Force Base, IL
10.2020 - Current
- Experienced in managing healthcare services to meet the needs of all patients with high-quality and cost-effective medical care
- Accustomed to working within tight budgets to deliver exceptional services, maintain compliance and meet changing needs
- Highly analytical, organized and hardworking
- Business operation management
- Patient education
- Process improvement
- Clinical care oversight
- Organization
- Problem-solving
- Verbal communication
- Spearheaded and implemented new projects to expand scope of engagement.
Pulmonary Office Coordinator
Midwest Allergy Sinus Asthma
Springfield, Illinois
06.2019 - 11.2020
- Interpreted, described, and reported test results to senior team members
- Monitored patients vitals curing diagnostic and therapeutic procedures and coordinated appropriate responses with physicians
- Performed tests such as spirometry, DLCO and diagnostic tests according to research protocols
- Propelled continuous improvements and strategically capitalized on current market trends.
- Followed established departmental policies and procedures, safety, and infection control standards
- Sent out invoices to collect payments on aged accounts and followed up before referring to collections
- Managed office inventory to prevent shortages and keep the team operating efficiently
- Prepared office daily schedules in line with staff availability
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
Back Office Lead Medical Assistant
Soni Family Practice
Davenport, Florida
01.2019 - 05.2019
- Monitored patients vitals curing diagnostic and therapeutic procedures and coordinated appropriate responses with physicians
- Checked, calibrated, and maintained pulmonary equipment for proper functioning
- Explained testing and answered patients' questions for improved cooperation, reduced anxiety, and better understanding of procedures
- Tailored health education content to students' age, fitness level, and primary goals
- Monitored processes and recommended methods for improvement
- Provided detailed education to patients on COPD and Asthma
- Performed tests such as spirometry, DLCO and diagnostic tests according to research protocol
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs.
Respiratory Care Practitioner
Virtua, Carlinville Area Hospital
Mount Holly And Scott Air Force Base , New Jersey And Illinois
09.2017 - 11.2020
- Tracked the physiological response of each patient to therapy and documented data such as vital signs and blood chemistry changes
- Maintained well-functioning, clean and safe equipment to protect the patients from unnecessary risks
- Supported patients with emergency issues by providing them skilled assistance with artificial respiration
- Maintained optimal function of mechanical ventilators, capnometers, and aerosol generators to deliver reliable treatments
- Responded calmly in rapidly-changing situations to stabilize patients and restore optimal respiratory function
- Used inhaled medications, proactive therapies, and passive approaches to carry out treatments prescribed by physicians
- Completed blood gas analysis, pulmonary function testing, and other assessments to determine patients' needs .Remained on leading edge of clinical practice by learning new methods and technologies to pass onto students .Conducted and coordinated healthcare needs assessments and public health surveys
- Mentored students during their clinicals to help them get the most out of the experience.
Front Office Supervisor
Midwest Bone and Joint Surgery
Highland, Illinois
05.2012 - 05.2017
- Billing, scheduling, and patient check-ins
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Contributed to reduction in patient wait times with actionable solutions surrounding patient check-in processes
- Interviewed, hired, and oriented staff and managed ongoing staff development initiatives
- Reduced staff vacancy rates significantly by communicating expectations and exercising flexibility in managing staff
- Monitored patients' medical records and ran quality control checks to detect and correct inaccurate information.
- Completed bi-weekly payroll for ten employees.
- Kept high average of performance evaluations over five years.
Education
Master of Science - Health Administration
Ashford University
San Diego, CA10.2023
Bachelor of Science - Health Administration
Western Governors University
Salt Lake City, UT05.2021
Associate of Science - Respiratory Therapy
Kaskaskia College
Centralia, IL05.2017
Skills
- Managing Practice Operations
- Employee Recruitment and Hiring
- Workflow Management
- Electronic Document Management System
- Employee Performance Evaluations
- Employee Training Program
- Operational Efficiency
- Creative Thinking
- Quality Improvement Plans
- HIPAA Guidelines
- Patient Care Optimization
- Administrative Staff Supervision
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Innovation distinguishes between a leader and a follower.
Steve Jobs
Timeline
Practice Administrator
Vituity
10.2020 - Current
Pulmonary Office Coordinator
Midwest Allergy Sinus Asthma
06.2019 - 11.2020
Back Office Lead Medical Assistant
Soni Family Practice
01.2019 - 05.2019
Respiratory Care Practitioner
Virtua, Carlinville Area Hospital
09.2017 - 11.2020
Front Office Supervisor
Midwest Bone and Joint Surgery
05.2012 - 05.2017
Master of Science - Health Administration
Ashford University
Bachelor of Science - Health Administration
Western Governors University
Associate of Science - Respiratory Therapy
Kaskaskia College
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