ALICIA LOPEZ
East Garrison,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Buisness Owner
Goddessglo
01.2022 - 05.2024
- Handled a high volume of customer inquiries via phone and email, consistently achieving a high customer satisfaction rating
- Maintained accurate customer records, including messages, communication history, and follow-up actions
- Collaborated with different companies to ensure company success consistently brings in repeated customer over the 2 years
- Helped customers everyday with positive attitude and customer satisfaction.
- Established strong customer relationships through excellent communication and attentive service.
Relationship Banker
Bank Of America
01.2021 - 01.2022
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Event Coordinator
Phi Mu Sorority
01.2019 - 10.2020
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
Education
Bachelor of Arts - Communication Studies
Sacramento State
Sacramento, CA2021
Skills
- Customer service
- Point of sale system
- Cash handling
- Inventory management
- Team collaboration
- Attention to detail
- Multitasking
- Collaborative Team Player
- Detail-Oriented
- Adaptable
- Problem Solving
- Microsoft Windows and Office
- Guest Relations
- Scheduling
- Product Knowledge
- Microsoft Excel
- Active Listening
Timeline
Buisness Owner
Goddessglo
01.2022 - 05.2024
Relationship Banker
Bank Of America
01.2021 - 01.2022
Event Coordinator
Phi Mu Sorority
01.2019 - 10.2020
Bachelor of Arts - Communication Studies
Sacramento State
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