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Proven leader with extensive experience in staff management and inventory control, notably at Midas Hospitality. Excelled in project planning and schedule development, enhancing department organization and efficiency. Skilled in safety protocols and customer service, achieving significant improvements in operational workflows. Demonstrates a strong ability to adapt and excel in dynamic environments, leveraging both hard and soft skills to meet and exceed employer expectations.

Hospitality Operations Management Expert Multi-faceted operations professional with expertise in managing overall operations with an emphasis on profitability, revenue enhancement, and market share capture. Versatile and results-driven operations management professional offering 20+ years of extensive experience across the hospitality domain. Proficient in maintaining operational oversight with a focus on augmenting revenues, profits, productivity, and efficiency. Proven record in new property/hotel launch, with complete responsibility for P&L, financials, budgeting, marketing, sales, new business development, and team management. Skilled at ensuring and delivering exceptional customer/client experience with ability to work in small boutique properties to large full-service urban properties.

Dynamic hospitality professional with extensive experience at Midas Hospitality, excelling in operations management and staff development. Proven track record in enhancing customer satisfaction through effective conflict resolution and training initiatives. Successfully implemented cost-saving measures, optimizing inventory oversight while fostering a motivated team environment. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Customer service professional with 4+ years of experience supporting customers in healthcare, insurance, and education environments. Experienced in providing empathetic, clear support related to health and benefits, documenting interactions accurately, and assisting individuals through phone and live chat platforms. Comfortable working independently, managing high-volume requests, and using CRM and internal communication tools to deliver consistent support.

A Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Committed to ensuring exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Enthusiastic camp counselor delivering exceptional child engagement, driving safety awareness, and ensuring a positive atmosphere. Committed to fostering a fun environment that supports children's development and enjoyment in activities.

Results-driven and highly accomplished financial planning consultant with a diverse background in senior-level client success management, strategic financial leadership, and entrepreneurship. Adept at leading and collaborating with teams to optimize client experiences, improve operational efficiency, and drive revenue growth. Expert in providing specialized financial planning support, delivering exceptional customer service, and promoting lasting client relationships. Known for the ability to seamlessly transition between big-picture strategies and detailed operational execution.


  Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
  Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.



Reliable Taco Bell proficient in batch cooking, presentation and inventory handling. Hardworking and responsible with personable nature. Trained in safe food handling techniques and ServSafe certified.

Skilled in advanced cooking techniques and equipment setup, I excel in high-pressure kitchen environments, evidenced by a 20% reduction in food costs at MBA through meticulous inventory management. My tenure at Burger Up honed my commitment to food safety and teamwork, making me a valuable asset to any culinary team.

Alicia Lopez

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