Alicia Lopez
Santa Maria,CA
Summary
Compassionate professional with extensive experience in customer service, caregiving, and care coordination. Expertise in Enhanced Care Management (ECM) with a focus on addressing medical, behavioral health, and social service needs. Bilingual and detail-oriented, skilled in documentation, care planning, and client advocacy. Proven ability to enhance care management through strong clinical knowledge and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ECM Lead Care Manager
Oxnard Family Circle
10.2025 - Current
- Provide Enhanced Care Management services to members with complex medical, behavioral health, and social needs.
- Conduct comprehensive assessments and develop individualized care plans in collaboration with members and providers.
- Coordinate care across primary care, specialty providers, behavioral health, dental, and community resources.
- Support medication adherence and educate members on treatment plans and provider recommendations.
- Assist members with scheduling medical appointments and accessing transportation and community resources.
- Maintain accurate and timely documentation in compliance with ECM program requirements.
- Build trusting relationships with members through consistent follow-up and person-centered care.
Caregiver
IHSS (In-Home Supportive Services)
06.2024 - Current
- Assisted clients with activities of daily living, including personal hygiene, mobility, and meal preparation.
- Provided medication reminders and supported adherence to care routines.
- Transported clients to medical appointments and assisted with scheduling as needed.
- Performed light housekeeping and laundry to maintain a safe and comfortable environment.
- Offered companionship and emotional support to enhance client well-being.
Associate
In-N-Out Burgers
02.2022 - 10.2025
- Promoted from Level 1 to Level 6 through consistent performance and reliability.
- Prepared and cooked menu items while maintaining quality, safety, and cleanliness standards.
- Handled cash transactions accurately, including balancing and reconciling cash drawers.
- Delivered prompt, friendly customer service in a fast-paced, high-volume environment.
- Worked collaboratively with team members to ensure efficient operations and customer satisfaction.
Server / Host / Busser
Century Room
04.2021 - 12.2021
- Greeted and seated guests while managing reservations and waitlists.
- Took orders accurately and delivered food and beverages promptly.
- Maintained a clean, organized, and welcoming dining environment.
- Collaborated with team members to ensure smooth service flow.
- Addressed guest concerns professionally to ensure a positive dining experience.
Cashier
Urbane Cafe
09.2020 - 03.2021
- Processed transactions accurately using cash, credit, and electronic payments.
- Provided friendly and efficient customer service while addressing questions and concerns.
- Balanced cash drawers and followed proper cash-handling procedures.
- Assisted with stocking, organizing, and maintaining store displays.
Education
Associate of Science - Culinary Arts And Mangement/ Culinology
Allan Hancock College
Santa Maria, CA05.2022
Skills
- Enhanced care management
- Patient advocacy
- Resource allocation
- Relationship building
- Care coordination and planning
- Client advocacy and engagement
- Medication adherence support
- Appointment scheduling
- Documentation and case management
- Microsoft Office applications
- Customer service excellence
- Time management skills
- Team collaboration
- Bilingual communication (English/Spanish)
Certification
- Food Handler’s Certification
- National Registry of Food Professionals Certificate
Languages
Spanish
Elementary
Timeline
ECM Lead Care Manager
Oxnard Family Circle
10.2025 - Current
Caregiver
IHSS (In-Home Supportive Services)
06.2024 - Current
Associate
In-N-Out Burgers
02.2022 - 10.2025
Server / Host / Busser
Century Room
04.2021 - 12.2021
Cashier
Urbane Cafe
09.2020 - 03.2021
Associate of Science - Culinary Arts And Mangement/ Culinology
Allan Hancock College