Alicia Louis, MSW
Wilmington,DE
Summary
Invested Social Work Intern within the Department Veterans Affairs. Programs included HUD-VASH, Veterans Justice and Behavior Health. Well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans, helping improve clients quality of life and maintain housing over time. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
4
4
years of professional experience
Work History
Social Work Intern
Department Of Veteran Affairs Medical Center
09.2022 - 04.2024
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Participated in ongoing professional development opportunities to stay current on best practices within field of social work.
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Developed education and social programs to provide clients with knowledge and skills for healthy, productive lives.
- Improved client outcomes by developing and implementing individualized service plans.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Implemented evidence-based interventions to address diverse client needs including mental health, addiction, trauma, and family dynamics.
- Coordinated referrals for specialized services, ensuring timely access to essential supports such as housing or medical care.
- Collaborated with multidisciplinary teams to optimize client care and improve overall wellbeing.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
- Maintained detailed case notes, documenting progress towards goals and critical incidents for accurate reporting.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout internship experience.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Documented services provided meticulously by keeping accurate records of activities, interactions and conversations.
- Provided crisis intervention services to ensure safety of clients experiencing mental health or substance use emergencies.
- Monitored clients' progress to adjust treatment plans accordingly.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Conducted home visits to assess clients' home environment and provide support.
- Participated in professional development and training opportunities to enhance clinical skills.
Advanced Medical Support Assistant
Wilmington VA Medical Center
05.2020 - Current
- Maintains strict compliance with HIPAA regulations, ensuring protection of sensitive patient information.
- Promotes effective communication among medical staff by serving as reliable liaison between physicians, nurses, and administrative personnel.
- Manages high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provides exceptional customer service to patients, visitors, and colleagues, fostering welcoming environment at all times.
- Assist in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhances patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Contributes to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Eases patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
Education
Master of Social Work - Social Work
Delaware State University
Dover, DE05.2024
Bachelor of Science - Human Services
Lincoln University
Lincoln University, PA05.2004
Skills
- Multicultural Competence
- Client Advocacy
- Professional ethics
- Self-care strategies
- Mental Health Support
- Wellness checks
- Treatment plan guidance
- Group facilitation
- Case Documentation
- Knowledge of medical and psychiatric terminology
- Trauma Informed Care Framework
- Psychosocial assessments expert
- CPRS
Timeline
Social Work Intern
Department Of Veteran Affairs Medical Center
09.2022 - 04.2024
Advanced Medical Support Assistant
Wilmington VA Medical Center
05.2020 - Current
Master of Social Work - Social Work
Delaware State University
Bachelor of Science - Human Services
Lincoln University
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