Hi, I’m
Alicia Loyd
Broken Arrow,OK
Summary
Detail-oriented Licensed Claim Adjuster driven to resolve claims fairly while representing interests of employer. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view.
Overview
13
years of professional experience
Work History
State FarmRemote
Claims Adjuster
10.2022 - Current
Job overview
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Negotiated and settled claims according to information presented through reports, research and data verification.
- Investigated questionable claims to determine payment authorization.
- Reviewed data to verify validity of claims and determine case management actions.
- Communicated with personnel and legal counsel on claims involving litigation.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
- Decreased loss ratios through fair and timely claim processing.
- Reduced loss ratios through fair and prompt processing of claims.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Enterprise HoldingsTulsa, OK
Debt Recovery Specialist
04.2016 - 06.2022
Job overview
- Mentored new members on scripts, strategies and company information to maximize performance.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
- Reviewed accounts to determine payment plan compliance.
- Located debtors by utilizing skip tracking and other strategies.
- Overcame objections by applying advanced training and persuasion techniques.
- Conveyed current account information and obtained payments by using pre-scripted statements.
- Established solid record of maintaining consistent performance and quality levels.
- Secured payments by following up with customers which disregarded promise to pay.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
Redeemed Outreach CenterTulsa, OK
Executive Pastor
01.2020 - 01.2021
Job overview
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Managed all aspects of ministry.
- Conducted special services like baptisms, weddings and funerals.
- Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
- Visited, counseled and prayed with church members to provide pastoral care.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Led outreach initiatives to reach out to unchurched, inactive or new residents in community.
- Optimized church committee functions clarifying goals and delegating tasks.
- Liaised with church staff and ministry discuss church growth objectives.
- Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
- Spearheaded community outreach programs.
- Responded to crisis situations to offer support, prayer and counseling.
- Guided church into new seasons of ministry through dynamic sermons and meaningful discussions.
- Worked with leadership committee to set annual church master calendar.
Day Spring Behavioral Health ServicesTulsa, OK
Behavior Health Case Manager
07.2017 - 05.2018
Job overview
- Analyzed and assessed clients’ mental condition in order to provide the appropriate case management services
- Established long-term goals with clients, their families, and other professionals, in order to develop effective treatment plans
- Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success.
- Developed and implemented targeted client development strategies to maximize individual account results.
- Connected clients with necessary resources to manage their conditions on their own and assist with their daily operations
- Assisted clients with completing all documentation, providing needed transportation to appointments, and progressing gradually
- Assists victims of sex trafficking with their recovery by providing support, crisis intervention, and legal aid resources
- Partners with the project during emergency and crisis situations as needed and participates in the successful execution of events
- Listens to victims needs and gathers the appropriate resources to best fit each individual situation.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Drove customer escalations to resolution by engaging directly with clients.
US ArmyFt. Leonard Wood, MO
Preschool Assistant Teacher
12.2010 - 08.2012
Job overview
- Supported lead teacher with daily classroom activities.
- Monitored students to observe behavior, enforce rules and maintain safety.
- Maintained safe, clean and constantly supervised play environment.
- Instructed and assisted students during craft activities.
- Supervised students outside classroom during recess, lunch and breaks.
- Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
- Assisted with implementation of approved lesson plans and daily classroom schedule.
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping classroom clean with diligent attention to each support task.
- Created and assembled classroom displays and decorations.
- Attended required staff meetings, workshops and school functions.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized student items by labeling and documenting collection.
AAFESFt Leonard Wood, MO
Customer Service Associate
12.2010 - 11.2011
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Upheld strict quality control policies and procedures during customer interactions.
Education
Bethel University
Bachelor of Science from Criminal Justice
08.2017
Skills
- Performance goals
- Materials and documentation
- Client liaison and advocacy
- Schedule servicing
- Client engagement
- Customer retention
- Report generation
- Inbound and Outbound Calling
- Senior leadership support
- Microsoft Office expertise
- Conflict mediation
- Clerical support
- Recordkeeping abilities
- Customer Service
- Microsoft Office
- Active listening
- Friendly, positive attitude
- Multitasking
- Property Adjusting
- Xactimate Specialist
- Property Claims
- Complex Problem Solving
- Client Interviewing
- Legal Documentation and Reporting
Additional Information
- Professional & Volunteer Experience
- Multi-Licensed Insurance Adjuster
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
Claims Adjuster
State Farm
10.2022 - Current
Executive Pastor
Redeemed Outreach Center
01.2020 - 01.2021
Behavior Health Case Manager
Day Spring Behavioral Health Services
07.2017 - 05.2018
Debt Recovery Specialist
Enterprise Holdings
04.2016 - 06.2022
Preschool Assistant Teacher
US Army
12.2010 - 08.2012
Customer Service Associate
AAFES
12.2010 - 11.2011
Bethel University
Bachelor of Science from Criminal Justice