Alicia L. Smith
Miami,FL
Summary
Experienced professional seeking a challenging position to maximize extensive experience, knowledge, and skills. Proven track record in [relevant field] with expertise in [specific skills or areas of expertise]. Thrives in fast-paced environments and excels at problem-solving. Committed to continuous learning and staying up-to-date with industry trends. Eager to contribute expertise to an innovative organization that supports career development.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Hopper Appliance Repair
08.2022 - Current
- Provide support to the office by researching relevant information and presenting results clearly and concisely
- Prepare reports, charts, budgets, and other presentations
- Plan meetings, answer phone calls, and connect callers to appropriate staff
- Greet and assist visitors with general inquiries
- Maintain client files, compile documents, and enter information into the internal database, ensuring accuracy
Platinum Customer Service Representative
American Express
05.2019 - 07.2022
- Provided information regarding bank products to clients
- Assisted in opening and closing credit card accounts
- Helped resolve disputes related to unauthorized charges on card members' accounts
- Processed membership rewards, payments, and clarified customer statements
- Performed account maintenance and clerical duties as requested
Gate House Security Guard
U.S. Security Associates
08.2013 - 04.2019
- Documented and acted on all incidents and medical emergencies
- Patrolled premises and addressed suspicious activities
- Greeted visitors and residents, providing directions as needed
- Checked identification for all persons entering and exiting the community
- Assisted in training and mentoring new hires
- Monitored activities via surveillance cameras, calling for backup when necessary
Administrative Assistant
Bayview Crisis Center
04.2011 - 07.2013
- Coordinated operational support activities, maintaining records management and correspondence
- Managed daily office operations of a mental health facility
- Updated and organized medical records, including electronic health records, and coordinated patient scheduling
- Reviewed files and documents to process requests efficiently
Counselor
YMCA
02.2000 - 03.2011
- Provided inclusion support to children with special needs (ages 5-14) at YMCA childcare
- Implemented inclusion plans and adhered to safety standards
- Encouraged participation and social interaction among children
Education
Associate's Degree - Criminal Justice
Keiser College
Pembroke Pines, FLSkills
- Microsoft Word
- Excel
- Outlook
- QuickBooks
- Calendaring
- Organizational skills
Timeline
Administrative Assistant
Hopper Appliance Repair
08.2022 - Current
Platinum Customer Service Representative
American Express
05.2019 - 07.2022
Gate House Security Guard
U.S. Security Associates
08.2013 - 04.2019
Administrative Assistant
Bayview Crisis Center
04.2011 - 07.2013
Counselor
YMCA
02.2000 - 03.2011
Associate's Degree - Criminal Justice
Keiser College