Alicia Luera
Lake Jackson,TX
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Coordinator
XPO
02.2020 - 05.2020
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Administrative Assistant
SK Primacor
07.2019 - 09.2019
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Coordinator
Quala
09.2018 - 11.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Operations Administrative Assistant
B-Tel
02.2018 - 09.2018
- Ensured compliance with company policies and procedures through diligent monitoring and enforcement efforts.
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Contributed to the successful completion of projects by coordinating tasks efficiently among various teams involved.
- Managed filing system, entered data and completed other clerical tasks.
Field Dispatcher
XPO Logistics
06.1997 - 08.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
GED -
Wharton County Junior College
Wharton, TXOffice Clerical
Wharton County Junior College
Wharton, TXSkills
- Relationship Building
- Data Entry
- Work Planning and Prioritization
- Customer Service
Certification
- Drug and Alcohol, BTT, XPO
- Hazardous Material, BTT, XPO
- Safety Standard Operating Procedures, BTT, XPO
- Dispatcher Training Module, BTT, XPO
- Customer Service Award, BTT, XPO
Timeline
Coordinator
XPO
02.2020 - 05.2020
Administrative Assistant
SK Primacor
07.2019 - 09.2019
Customer Service Coordinator
Quala
09.2018 - 11.2018
Operations Administrative Assistant
B-Tel
02.2018 - 09.2018
Field Dispatcher
XPO Logistics
06.1997 - 08.2017
GED -
Wharton County Junior College
Office Clerical
Wharton County Junior College