Alicia Lundgren
Fort Riley
Summary
I've always enjoyed working with children, helping and nurturing them as they grow academically, emotionally, and developmentally. It has always been a dream of mine to work in a school setting and possibly extend my education in Teaching.
Overview
17
17
years of professional experience
Work History
Stay at Home Mother
Self
02.2022 - Current
- Demonstrated strong organizational and time management skills while managing two home-school students at different grade levels.
- Organized and detail-oriented lesson plans and activities for community Co-OP programs on Schofield Barracks.
- Adapted to changing needs, modified lesson plans, and adjusted teaching methods to better assist with the development of my children.
Front Desk Supervisor
Hampton Inn
06.2011 - 12.2012
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Supervised and managed all front desk operations.
- Oversaw staff to ensure a smooth check-in and check-out process.
- Coordinated reservations, nightly audits, and planned private events
Office Manager/Billing Specialist
Dr. Gregory N. Joy
12.2010 - 06.2011
- Oversaw office inventory activities by ordering requisitions, stocking, and receiving shipments.
- Identified and communicated with patients for scheduling needs
- Coordinated with multiple insurance companies to properly bill patients.
Night Auditor
Fairfield Inn And Suites Marriott
01.2010 - 12.2010
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- I called guests requiring wake-up calls within two minutes of the scheduled call, constantly maintaining a positive and welcoming attitude.
- Audit discrepancies were investigated by reconciling cash drop and credit card transactions.
Front Desk Agent
Saddlebrook Resort
10.2007 - 06.2009
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Took reservations over the phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold a polished company image.
Education
Associate of Science - Medical Billing And Coding
Everest College
Tampa, FL03-2009
High School Diploma -
Sandy Creek Central School
Sandy Creek, NY06-2005
Skills
- Collaborative Team Management
- Performance Assessment
- Health and safety compliance
- Test proctoring
- Student assessments
- Activity implementation
- Organization and prioritization
- Cleaning and sanitizing
- Individualized educational plans
- Tutoring students
- Calm and patient demeanor
- Literacy development
Timeline
Stay at Home Mother
Self
02.2022 - Current
Front Desk Supervisor
Hampton Inn
06.2011 - 12.2012
Office Manager/Billing Specialist
Dr. Gregory N. Joy
12.2010 - 06.2011
Night Auditor
Fairfield Inn And Suites Marriott
01.2010 - 12.2010
Front Desk Agent
Saddlebrook Resort
10.2007 - 06.2009
Associate of Science - Medical Billing And Coding
Everest College
High School Diploma -
Sandy Creek Central School
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