Alicia L. Waithe
Montgomery
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
ASK Telemarketing
Montgomery
08.2024 - Current
- Provided accurate information about products and services to customers.
- Excelled in exceeding Monthly Metrics.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front End Manager
Fresh Value Marketplace
Montgomery
08.2023 - 10.2024
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Online Operations Administrator
Community Loans of America, Inc.
Sandy Springs
07.2021 - 05.2023
- Performed administrative duties daily
- Worked cross functionally with internal teams to ensure all returned funds are handled efficiently and effectively
- Processed all bank returns and over payments
- Floated between Administrative and Processing Role as needed
- Monitored inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Collaborated with Management to achieve project objectives and meet deadlines.
- Utilized skills to troubleshoot problems and implement solutions.
- Provided support to Management to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish daily goals.
Insurance Processor
OSCIS
Kennesaw
01.2020 - 05.2021
- Performed daily Data Entry of Insurance documents for Flood, Hazard, Wind, Hail and Auto
- Maintained monthly metrics
Sr. Customer Service Representative
Enterprise Holdings
Duluth
01.2016 - 06.2018
- Explained rental procedures to rentals
- Assisted Insurance Carriers with temporary replacement vehicle guidelines
- Collected on accounts 90 or more days past due
Claims Adjuster
State Farm
Dunwoody
09.2013 - 11.2015
- Assisted Policyholders with coverage information
- Interviewed insureds as well as claimants to determine liability as it pertained to an auto loss
- Assisted with Subrogation procedures to recoup any funds paid out on behalf of insured
Pit Clerk/Cage Cashier
Beau Rivage
Biloxi
08.2010 - 08.2012
- Assisted Pit Bosses and Floor Supervisors in maintaining a smooth operating floor
- Monitored Player activity to ensure compliance with Title 31 Regulations
- Cashed in player winnings and assisted with food vouchers and hotel accommodations
Education
Associate in Applied Science - Business Administration w/Computer Systems & Applications
Bay State College
Boston, MA01.1997
Skills
- Customer service
- Administrative support
- Data entry
- Problem solving
- Communication skills
- Computer proficiency
- Microsoft Excel
- Verbal and written communication
Timeline
Customer Service Representative
ASK Telemarketing
08.2024 - Current
Front End Manager
Fresh Value Marketplace
08.2023 - 10.2024
Online Operations Administrator
Community Loans of America, Inc.
07.2021 - 05.2023
Insurance Processor
OSCIS
01.2020 - 05.2021
Sr. Customer Service Representative
Enterprise Holdings
01.2016 - 06.2018
Claims Adjuster
State Farm
09.2013 - 11.2015
Pit Clerk/Cage Cashier
Beau Rivage
08.2010 - 08.2012
Associate in Applied Science - Business Administration w/Computer Systems & Applications
Bay State College
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