Alicia Lyles
Baltimore,MD
Summary
Proven leader with extensive experience at Charles Hickey School, adept in operations management and staff development. Skilled in fostering team leadership and effective communication, I've enhanced customer satisfaction and operational efficiency. My strategic approach to problem-solving and staff training has driven company success, demonstrating a commitment to excellence and a positive attitude.
Overview
2018
2018
years of professional experience
Work History
Group Life Manager
Charles Hickey School
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Executive Assistant
Chesapeake Detention Center
04.2015 - 09.2017
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in preparation of high-stakes presentations, contributing to successful project pitches and client meetings.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Worked with senior management to initiate new projects and assist in various processes.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated events and worked on ad hoc projects.
- Screened personal and business calls and directed to appropriate party.
- Wrote reports, executive summaries and newsletters.
Program Manager
Baltimore City Detention Center
05.2011 - 04.2015
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Built teams to address project goals and objectives for multiple projects.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Participated in vendor selection and management process for program initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Correctional Case Manager
Department of Public Safety
01.1999 - 04.2011
- Facilitated successful inmate transitions from restrictive housing to general population by developing individualized step-down plans and monitoring progress.
- Reduced recidivism rates by implementing evidence-based programs and interventions for inmates.
- Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
- Streamlined processes within the case management department to increase efficiency and improve service delivery outcomes.
- Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
- Monitored compliance with relevant laws, regulations, and policies related to offender supervision and treatment programs.
- Served as a liaison between inmates, families, legal representatives, probation officers, mental health professionals, educators, employers, housing providers on matters concerning inmate welfare during incarceration or post-release planning.
- Maintained thorough documentation of case management activities, facilitating efficient information sharing among stakeholders.
- Promoted a positive organizational culture within the correctional facility by modeling professionalism, ethical behavior, and effective communication among staff members.
- Conducted regular audits of case files to ensure accuracy, completeness, and adherence to established guidelines.
- Coordinated resources and referrals for inmates re-entering society, supporting successful community integration upon release.
- Enhanced inmate rehabilitation by developing comprehensive case management plans tailored to individual needs.
- Managed caseloads efficiently while adhering to strict deadlines set by state regulations, ensuring compliance and timely service delivery.
- Collaborated with multidisciplinary teams to ensure effective communication and coordination of services for inmates.
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Performed routine home inspections and drug tests for offenders on parole.
- Arranged substance abuse rehabilitation for offenders.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
Correctional Officer
Baltimore City Detention Center
11.1996 - 12.1999
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
Education
Bachelor Of Arts - Criminal Justice
University of Baltimore
Baltimore, MD12.1993
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Staff Development
- Customer Service
- Effective Communication
- Positive Attitude
- Multitasking
- Excellent Communication
Timeline
Executive Assistant
Chesapeake Detention Center
04.2015 - 09.2017
Program Manager
Baltimore City Detention Center
05.2011 - 04.2015
Correctional Case Manager
Department of Public Safety
01.1999 - 04.2011
Correctional Officer
Baltimore City Detention Center
11.1996 - 12.1999
Group Life Manager
Charles Hickey School
Bachelor Of Arts - Criminal Justice
University of Baltimore
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